Warehouse/ Service Specialist

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.

• Position: Warehouse/ Service Specialist
• Location: Pewaukee, WI
• Hours: Monday-Friday 8am-5pm

THE POSITION:

Verifies and keeps records on all outgoing shipments, prepares items for shipments, and responsible for delivering and picking up patient supplies and equipment to/from their homes in accordance with all policies and procedures. Tests, repairs, maintains and assists with cleaning equipment and related accessories that are provided to PHS clients.

Service Specialist/Delivery Activities:

• Establishes and maintains effective relationships with the patients, families and caregivers as well as all PHS employees.
• Manages time efficiently and be competent in estimating drive times.
• Assists Support Services department as needed which may include delivering equipment to patients from time to time in certain locations.
• Interacts with customers/clients, as necessary.
• Schedules and makes deliveries to patients’ homes in a timely manner.
• Confirms delivery and reports potentially unsafe conditions.
• Performs and instructs the initial set-up of oxygen and some DME.
• Performs data entry functions to log customer visits, conversations and follow-ups.
• Coordinates regular maintenance service to company vehicles.

Warehouse Activities:

• Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
• Determines method of shipment based on time constraints and customers’ special needs.
• Assembles cardboard containers or selects preassembled containers.
• Picks correct products per order and prepares packages for shipping.
• Posts weights and shipping charges, and affixes postage.
• Unpacks and examines incoming shipments for damage and reports to purchasing if needed.
• Examines outgoing shipments to ensure shipments meet specifications.
• Assists clinicians with locating and preparing equipment and supply needs.
• Completes necessary warehouse-related paperwork.
• Maintains inventory of shipping materials and supplies.
• Orients and trains company staff to warehouse as needed.

Equipment Processing/Biomed Activities:

• Cleans, tests, and performs minor repairs & maintenance on equipment and related accessories per company policy and manufacturer’s recommendations.
• Recommends improvements and/or procedural changes to the Biomedical Supervisor.
• Interacts with internal and external customers to provide assistance with equipment needs.
• Opens low level equipment and performs repairs while meeting electronic and healthcare industry standards.
• Completes equipment processing administrative tasks such as data entry and paperwork.

Qualifications:

Certificates, License, Registration

Valid State Driver’s License (must have a clean record) if working in a location where there is assistance with deliveries.

THE COMPANY

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.

THE BENEFITS

• Holiday Pay
• Paid Time Off
• Health and Dental insurance
• Short & Long-Term Disability and Life Insurance
• 401K with match & educational benefits

Interested candidates should apply online at, please include cover letter & resume along with salar