Assistant Facilities Manager - Retail Construction

Company Description

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations.

With offices located globally, you're never far away from our services. Working from 133 offices in 49 countries, we make the difference to projects across the real estate, infrastructure and natural resources sectors worldwide.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Job Description

Turner & Townsend are seeking a seasoned Assistant Facilities Manager to work with one of our key technology clients in New York City. The Assistant Facilities Manager will ensure that our portfolio of stores consistently represents our brand through the most efficient use of resources with an emphasis on safety and security. Exhibit great teamwork with a specific focus on the “peer relationships" and “organizational agility" competencies. Foster innovation with a specific focus on the “creativity” and “action oriented” competencies.

Assist and guide store teams to ensure that a successful daily walk through of all stores in your market is performed and all new issues are tracked and documented in the Preservation Work Order Management tracking system. 

Responsibilities:

• Support FM markets when FMs are out of office
• Support client team with ServiceChannel administration and asset PO creation
• Routinely run ServiceChannel reports to ensure SLA and schedule date compliance.  Add WO notes and adjust priority or schedule dates accordingly
• Assist in scheduling routine services for client division to optimize schedule efficiency for shared providers
• Organize service provider business reviews for high volume AMRE providers utilizing providers scorecards and SC data.
• Actively manage retail facilities responsibilities for stores
• Review of all proposals, and change order requests from the service providers, contractors, suppliers, etc.
• Lead facilities support employees and contractors to deliver operations services in a timely and cost-effective manner and will coordinate response to emergency situations that may impact operations
• Perform routinely scheduled, structured site visits to each of the assigned store locations to identify and document all stores experience issues in close communication and partnership with store, market, and global retail support leadership.
• Proactively engage and support Retail stores in the region at all times, be in service to the store needs, and visit the stores for comprehensive service reviews a minimum of once a month and for oversight of all major work. 

Qualifications

• Solid knowledge of facilities maintenance and knowledge of their operations.
• 3 years+ of experience preferred.
• Able to work well with others and create strong field and corporate relationships.
• Dedication to deliver consistent customer service internally and externally.
• Strong, individual contributor. Self-starter who possesses exceptional time management skills and has great attention to detail.
• Demonstrated ability to complete multiple tasks with tight deadlines.
• Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Extraordinary communication and facilitation skills; is effective in a variety of formal presentation settings engendering trust and respect.
• Seeks out partnerships through cross-functional networking — focuses on common organizational needs.
• Can comfortably handle risk and uncertainty.
• Identify clear objectives and measures to monitor progress and results ensuring for proper alignment with the key metrics of the business.
• Provide guidance for 15 – 30 retail locations to ensure they are following established protocols.
• Experience in fostering strong Service Provider partnerships and know how to effectively delegate work, oversee and execute scopes of work that achieve stated objectives.
• Proficient in building operations management technology, work order management software used in the facilities process, including platforms such as Service Channel, CORE and internal project management tools.

Additional In