Hotel: 

Dallas Fort Worth Embassy Suites

2401 Bass Pro Drive

Grapevine, TX 76051

Front Desk Supervisor

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

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At the Embassy Suites DFW Airport North, located in the bustling city of Grapevine, is a busy full-service hotel featuring 329 all-suite rooms with a dynamic 28K square feet of meeting space. We pride ourselves on offering exceptional guest experiences with our complimentary made to order breakfast and evening reception, on-site restaurant, indoor pool, and 24-hour fitness center. Join our team and be a part of the exceptional hospitality provided by our Atrium Associates.

At the Embassy Suites DFW Airport North, we offer not just a job, but a path to personal and professional growth. Come Grow with Us!

Pay Rate: $18.50

This role plays an important part in our culture:

Service: 

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests

Perseverance: 

• Help to resolve problems through recovery when things aren’t quite right

Inclusion: 

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization
• Training all new Front Desk Agents to provide exceptional customer service

Respect: 

• You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation

Innovation: 

• You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions
• You will look for new ways to enhance the guest experience

Teamwork: 

• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day

What do we need from you to be successful in this role?

• As this role will be supervising other front desk agents, previous hotel front desk experience is a must, supervisory skills training or experience is preferred.
• Customer service is our top priority, consistently being awarded JD Powers Customer service awards.  Being on our team means you have a strong desire to make an impact on other people
• This role interacts with guests and team members all day, they must have excellent