Director Managed Services

Director Managed Services

 Who We Are: 

 BridgeView provides advisory, implementation & support services for Commercial information technology solutions designed to maximize commercial performance and minimize risks of transformational programs for organizations in the Life Sciences. 

 Expert consultants with 20+ years of industry experience allow our teams to act independently on your behalf 

• Unique perspective and insights for driving maximum value in life science launch initiatives for provider, payer, and patient audiences 
•  Therapeutic area- and distribution model-specific information technology enablement accelerators empower rapid delivery of fit-for-purpose solutions, keeping IT costs and risks to a minimum 
• Creative in-house talent brings ideation to market access strategy, elevating communication for market access and medical affairs teams 

Job Title: Director, Managed Services
Location: U.S. Remote (with global team oversight: India & EU)
Industry Focus: Pharmaceutical & Medical Device
Employment Type: Full-Time

Overview:
We are seeking an experienced and strategic Managed Services Director to lead our global team in delivering high-quality managed services to pharmaceutical and medical device clients. This role will oversee operational delivery and client satisfaction across a suite of SaaS based Commercial and R&D technology platforms, including MDM, CRM, Data Warehousing, and Veeva Vault solutions.

Core Responsibilities 

• Lead global managed services operations across the U.S., India, and EU, ensuring consistent, high-quality support for client systems. 
• Oversee service delivery for solutions involving Veeva, Salesforce, Reltio, Egnyte, Power BI, Snowflake, and SQL Server.
• Develop and implement service-level agreements (SLAs), KPIs, and operational excellence frameworks
• Act as an executive point of contact for key clients, ensuring alignment with commercial and R&D business objectives. 
• Provide resolutions to data issues and data loads into multiple client systems
• Work on enhancements to existing system
• Generate technical reports as requested by business team
• Manage a growing team of technical leads, support analysts, and service managers for US-based clients across multiple geographies.
• Partner with internal practice leads to continuously improve service delivery models and solution offerings.
• Ensure compliance with relevant regulatory standards (e.g., GxP, HIPAA, 21 CFR Part 11) in service operations.

Skills & Experience 

• 10+ years of experience in IT service delivery or managed services, with at least 5 years in a leadership capacity.
• Strong domain knowledge in life sciences commercial and R&D systems.
• Proven experience with managed services for MDM, CRM, Snowflake, DataBricks, or Veeva Vault.  A deep understanding of at least three core platforms.
• Must be able to demonstrate proven experience of sitting at the intersection of technology and business while driving results.
• Demonstrated success in managing globally distributed teams and supporting enterprise clients.
• Excellent client-facing communication, stakeholder management, and problem-solving skills.
• Familiarity with regulatory requirements specific to pharmaceutical and med device industries.

BridgeView is an equal opportunity employer and will consider all qualified applicants without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity, protected veteran status (if applicable), or any other characteristic protected by law.