Bilingual Office Professional

Bilingual Office ProfessionalMonday – Friday: 8:00 am – 5:00 pm
 

Join Our Team at North Range Behavioral Health!

At North Range Behavioral Health, we believe no one should face mental health challenges alone. Our compassionate team provides comprehensive, person-centered care, supporting individuals, families, and communities to thrive. We’re proud to be a leader in behavioral health services across Weld County, offering a wide range of programs for all ages and backgrounds.

We focus on collaboration and trauma-informed care, integrating clinical expertise with research to create a meaningful, lasting impact. Join us in making a difference!

Vision: Where Hope Begins and Change Is Possible

Mission: Compassionate care for those facing mental health and addiction challenges

Values:

• Customer First: Supporting recovery every day
• Compassion: Treating all with empathy and respect
• Collaboration: Building strong relationships for effective care

About the Role: Office Professional:
The North Range Behavioral Health Office Support staff members are located at all North Range Behavioral Health sites and are typically the first line of contact for consumers. We focus on providing first-rate customer service to consumers and other stakeholders who enter our system.

The Office Professional supports day-to-day operations by performing administrative tasks and ensuring high-quality customer service for clients and customers. The Office Specialist performs under limited supervision several administrative support tasks varying from basic to complex, with discretionary authority. The specialist independently makes decisions that substantially impact operations within the designated program and administratively handles comprehensive office operations.

Key Responsibilities:

• Welcomes visitors and clients at the front desk of the assigned program; screens, directs, and responds to incoming calls and inquiries with a high level of customer service.
• Act as liaison between providers, clients, and visitors; coordinate information between individuals, departments and/or outside agencies as directed; assist with problem resolution as required.
• Assist in contacting customers to obtain information to solve problems, errors, or complaints.
• Handle sensitive information with care and maintain confidentiality according to organizational standards.
• Support established administrative procedures; interpret and apply organization policies to work area; make recommendations to establish or reverse policies, systems, methods, and procedures.
• Record and organize client medical records using an electronic health record system.
• Accurately maintain client appointment calendars; schedule appointments and prioritize backfilling cancellations.
• Provide switchboard relief/coverage for others when necessary, including at other agency sites.
• Explain processes and procedures, forms, requirement changes, and fees to customers.
• Demonstrate fiscal responsibility by supporting the agency collection policies and procedures; assure client understanding of service charges and fee changes. May work proactively with payor sources to ensure payment of services and/or request authorization before provision of services.
• Calculate variable fees for customer services based on a sliding fee scale dependent on established rules and/or guidelines.
• Research, compile, develop, analyze, and integrate statistical data and prepare related reports and correspondence; perform difficult research for special projects as assigned by supervisor.
• Receive hard copy and/or electronic documents; maintain records and/or inventory systems; perform routine record keeping; compile, research, process, and purge information and/or documen