CONTACT CENTER INTERVIEWING CLERK OPS - Virtual Intake Unit

Requisition No: 845802 

Agency: Children and Families

Working Title: CONTACT CENTER INTERVIEWING CLERK OPS - Virtual Intake Unit

 Pay Plan: Temp

Position Number: 60933242 

Salary:  $16.23 Per Hour 

Posting Closing Date: 02/23/2025 

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THIS IS AN OPEN COMPETITIVE OPPORTUNITY

 

Department of Children and Families

Economic Self Sufficiency Program

 

CONTACT CENTER INTERVIEWING CLERK OPS

 Virtual Intake Unit (VIU)

 

 

THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE OFFICE. 

Office location will be one of:

• 9393 North Florida Avenue, Tampa, Fl 33612
• 4080 Woodcock Drive, Suite 100, Jacksonville FL 32207
• 401 NW 2nd Avenue, Miami, FL 33128

 

Multiple positions available.

This advertisement will be used to hire and fill Other Personal Services (OPS) positions.

This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

Salary: $16.23 per hour.

Current employees will be compensated in accordance with the DCF salary policy. 

 

Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

To learn more please visit https://www.myflfamilies.com/ .

 

MINIMUM QUALIFICATIONS: 

• A High School diploma, or its equivalent, and
• Two (2) years of clerical or public contact experience.
  • College education from an accredited institution or vocational/technical training can substitute at the rate of 30 semester, 45 quarter or 720 classroom hours for each year of the required experience. 

 

Preference given to applicants:

• Bi-lingual and able to speak, read and write in Creole/English or Spanish/English languages.

 

JOB DESCRIPTION:

Duties of the Interviewing Clerk include conducting phone interviews and explaining eligibility with applicants and recipients for public assistance programs, determining eligibility for expedited food stamp services, entering client data into database based on intake of caller information, maintaining necessary files and records, and completing general clerical duties to include using computer to input data for clients who are applying for public assistance benefits, using photocopy machine, scanner and other office machines. 

KNOWLEDGE, SKILLS AND ABILITIES: 

• Knowledge and application of the policies, procedures, laws, and programs governing the agency.
• Ability to speak clearly and correctly, and to communicate with others to obtain and verify information concerning eligibility.
• Detect and evaluate potential fraudulent situations.
• Analyze and interpret written, numerical, and verbal data from various sources.
• Be detail oriented and enter d