Senior Customer Success Manager, Public Sector/Union

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are hiring a full time Senior Customer Success Manager, Public Sector/Union, reporting directly to the Senior Manager of Customer Success. In this role, you will be asked to take ownership of your book of business within the public and labor sectors, developing trusted relationships with key stakeholders, demonstrating program impact, and ensuring the success of Spring Health’s solution in highly regulated, compliance-driven, and complex environments.

This is a full time position that is fully remote. Please note there will be a travel component for both customer facing travel as well as internal related events.

What you’ll be doing:

• Serve as the product expert and mental health advocate for a portfolio of public sector and union accounts, including municipalities, state agencies, education systems, and union funds.
• Build trusted partnerships with government HR leaders, benefit administrators, union representatives and consultants to drive engagement and retention. 
• Navigate procurement and compliance considerations unique to the public sector, ensuring delivery aligns with contractual and privacy requirements.
• Consistently demonstrate Spring Health’s value proposition, connecting outcomes to customer success metrics such as workforce resilience, absenteeism reduction and benefit utilization. 
• Own the full customer lifecycle from implementation through renewal with a focus on program adoption and measurable outcomes. 
• Lead business reviews and present insights to executive stakeholders, using data to tell the story of impact on workforce wellbeing and organizational performance. 
• Collaborate cross-functionally with product, clinical and operation teams to deliver best-in-class support for public sector and union members.
• Provide consultative sales support and expansion strategy insights for this specialized customer segment.
  
  

What success looks like in this role: 

• Drive Growth: Identify new opportunities through strategic discovery with public sector and union partners.
• Achieve Revenue Targets: Meet or exceed annual revenue targets by leveraging internal Subject Matter Experts, consultants and fellow Customer Success team members
• Deepen Relationships: Build multi-threaded partnerships across customer leadership, HR, and member networks. 
• Champion Engagement: Develop tailored engagement strategies that account for government and union-specific communication channels and populations. 
• Collaborate Seamlessly: Partner effectively with internal stakeholders to represent the voice of the public sector / labor customers and drive shared success.

What we expect from you: 

• You have a minimum of 5 years experience in customer success, account management, product, or implementation within the public sector, education, or union-affiliated organizations.
• You have proven success managing