Customer Support Specialist (International) - The Toro Company

 Who Are We?     

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world-class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career. 

This role will provide exceptional order-to-invoice customer relations experience for assigned accounts. They will work with customers to manage product availability and shipment consolidation in an effort to satisfy their requirements. 

What Will You Do?  

In order to grow and build a successful career with The Toro Company, you will be responsible for:  ​​​​

• Coordinate information flow, orders, and shipments to meet shipping goals of the customer(s) and division(s)
• Produce and distribute order management reports to customers to optimize consolidation of truckload shipments
• Process shipments for international customers in accordance with export regulations
• Support and interact with sales and marketing, inventory analysts, distribution centers, credit, and traffic to facilitate order requirements
• Maintain knowledge of Toro product
• Maintain best in class responsiveness to correspondence with internal and external customers
• Identify and communicate any issues which would delay or impede prompt shipment of orders
• Document and update departmental procedures as needed
• Take lead in periodic projects and activities such as LEAN process improvements
• Complete ongoing learning and education to ensure competence with growing and changing needs of the corporation
• All other tasks and projects as assigned

What Do You Need?  

To be considered for this role, an individual should meet the following minimal requirements:  ​

• Level I = HS Diploma with 3-5+ years of relevant experience; Bachelor's degree with 0-3+ years related experience.
• Level II = Specific skillset in international logistics/customer service to qualify for level II.
• Excellent verbal communication skills to effectively communicate
• Proficient written communication skills to effectively communicate
• Ability to organize, assemble, and arrange resources to meet goals
• Skilled data entry and system navigation skills
• Ability to maintain composure during stressful situations, remaining focused on the ultimate objective
• Strong interpersonal skills to support interaction and development of relationships with a wide-range of internal and external customers
• Capacity to work independently as well as within a team-oriented and collaborative environment
• Proficent in Microsoft Office programs, including strong keyboarding skills
• Experience with order related systems; SAP and product knowledge and configurations desired
• 0 to 10% travel (domestic and international)

What Can We Give You?     

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:  

Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.