Staff Technical Program Manager, Firefox Enhancements

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. 

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. 

About this team and role:

Be part of a collaborative team focused on making the browser smarter and enhancing user productivity. As a Technical Program Manager, you’ll work with talented cross functional teams to drive initiatives like search enhancements, sidebar improvements, AI/ML integrations, and review checker functionality. Together, you’ll create innovative solutions that elevate core browsing experiences, including genAI capabilities that make workflows more efficient while prioritizing user privacy and agency. You may also contribute to responsibly developing new revenue streams through features like New Tab and Suggest, ensuring Firefox delivers value while supporting Mozilla’s mission.

What you’ll do: 

• Be self-motivated, capable of organizing your time well and working independently. 
• Collaborate with cross functional teams across the company to ensure timeline delivery of the work (Product, Engineering, UX, QA, Marketing, Legal, Policy, Business Development, Data, Support, Release Management and others).
• Work both high level helping to structure the program and deeply embedded with teams to break down and track work. 
• Adapt and evolve to the needs of different teams through the project or program lifecycle bringing in the right level of process to get things done. 
• Partner with Product teams to define strategy, requirements and ensure scope is well understood.
• Work closely with Engineering teams to scope work and define milestones and deliverables. 
• Produce detailed schedules and execution plans for the team.
• Set up and maintain tooling solutions for tracking work and connecting that back to higher level goals. Maintain urgency by ensuring there is strong collaboration within multiple parts of the organization who may have competing priorities.
• Communicate and track program risks and work with the team to define and put in place risk mitigation strategies. 
• Understand and implement best practices, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity.
• Act as a conduit of information between engineering and other internal groups (both technical and non-technical) to ensure that decisions and status are understood. 
• Detail-oriented and able to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.
• Influence peers/managers and build consensus while dealing with ambiguity and constant change. 

What you’ll bring: 

• 8+ years working in a Technical Program Management role.
• Excellent written and verbal communication skills. 
• Track record of leading programs and projects to completion without a well defined software development process.  
• Demonstrable experience exercising technical expertise to help teams simplify problems into executable and measurable outcomes.
• Experience formulating detailed plans for technical programs and projects. 
• Experience working with a geographically distributed team. 
• Proficiency working with people ranging from VPs to junior engineers. 
• Experience with a variety of software development methodologies and tooling.
• Experience working with highly complex consumer applications such as browsers, social and/or content moderation platforms.