Senior Director, Global Center of Excellence, Salesforce Innovation Center

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Department Description:

Leaders from the world’s most respected brands trust Salesforce to solve today’s digital imperative and uncover tomorrow’s potential. The Salesforce Innovation Center (SIC) brings our top executives and experts together with C-suite customers to partner on the path ahead. We design strategic, customer-centric discussions that reimagine what’s possible, motivate change, and enable companies to work smarter, collaborate better, and build deeper relationships.

Role Description:

The role of the Sr. Director will be to build and manage the Global Center of Excellence for the Salesforce Innovation Center (SIC).  The Global CoE will be responsible for implementing a global governance model across our 9 global SIC Centers, leading the infrastructure, systems, tools, processes & content strategy.  This individual will be responsible for leading a team and partnering with various internal and external teams to ensure the success and growth of the Center of Excellence. They will lead the team to build a newly formed function, drive global alignment and partnership with cross functional partners. This position requires strong analytical, organizational and coordination skills and the ability to communicate to and work with executive management, sales leadership and other key collaborators to ensure the success of these engagements in this dynamic & fast-paced environment. You will have experience in building scalable programs and demonstrate the ability to drive cross-functional alignment.

This is a unique opportunity to build a global program from the ground up; drive global alignment, consistency and scale!

Responsibilities:

• Launch, manage & ensure the success of the Global CoE

  • Lead the team to design and implement a new governance model to ensure the alignment of Global SIC Teams, internal regional leadership, REWS (Real Estate Workplace Services) and BT (Business Technology). 

  • Build alignment to create a global tiering model for our Centers and Global V2MOM with cross functional partners. 

• Lead the team to drive Global Alignment and Partnership:

  • Create a Global SIC steering committee of “power users” and sales leaders, providing feedback and direction on program initiatives, updates, and obstacles. 

  • Develop a process to use customer feedback  to find opportunities for program improvement across the globe, and determine the proper prioritization.

  • Create a north star - consistent and differentiated SIC brand story and promise - that can be used to inform global SIC marketing materials, internal process improvements, and end-customer experiences.

• Drive Operational Excellence, Tools and Systems Innovation for the SIC:

  • Lead the CoE to set the strategic direction, and make necessary updates, to the SIC Object and internal tools and partner with BT (Business Technology) on the product roadmap to drive innovation and meet business demand

  • Oversee the “rhythm of the business” reporting on global metrics, CSAT scores, processes and tools to empower regional team’s self-service

  • Provide a framework for a differentiated, high quality, demo experience within the SIC by partnering with internal demo teams, BT, and creative services. Enable and empower regional teams to replicate across the globe.

• Create Global Consistency:

  • Create the global communication assets necessary for a premium sales program, including field marketing and enablement, customer communications, and SIC Best Practice playbooks

  • Be the steward of the global Discussion Leader (DLE) program, by creating & innovating current DLE systems and tools

  • Ensure alignment and consistency across regional SIC teams and global Salesforce events.

  • Package programs and offerings, work w/ cross functional teams to create global offerings, customer journeys & regional playbooks

Job Requirements:

•  15+ years of relevant p