CLINICAL NURSE COORDINATOR, RN - 3DE PCU / ONCOLOGY

Job Summary 

CNC is a front-line care provider as well as a coordinator and leader for the healthcare team. Within the nursing paradigm, the CNC applies the nursing process at the point of care through the strategic assessment, diagnosis, intervention, and evaluation of the unit as a whole to guide efforts for systematic, quality, and safety improvements. A critical component of the CNC role centers on improving effective interdisciplinary communication and coordination at the point of care. As a care-delivery-systems expert, the CNC helps patients and families navigate the complex healthcare system; advocates for both patients and families, as well healthcare providers, working within the unit, the hospital, and the system. The CNC is accountable for improving care delivery within a unique healthcare delivery setting. The core focus for CNC practice centers on maximizing safe, quality, evidence-based care within the complex systems. 

Essential Job Functions              

• Leads, motivates, initiates change and assumes responsibility for professional growth and development.
  • Models and exemplifies the Leadership Pledge in a consistent and proactive manner. Leads change in a complex care environment.
  • Assumes role of the Manager (Nurse Manager if applicable) in his/her absence.
  • Aligns department with strategy map and continually works to implement drivers in support of Excela Health mission and vision and values.
  • Makes a recommendation for at least one process improvement initiative for department on an annual basis.
  • Participates in root cause analysis of reoccurring problems and takes appropriate action.
  • Assists manager in departmental activities, represents department on committees.
• Standards and Accountability, Service Orientation and Customer Service.
  • Assists manager to assure staff completes PPDs on a timely basis.
  • Maintains a safe working environment; assures staff comply with safety, environmental and infection control guidelines.
  • Assists manager to assure completion of mandatory annual education and competencies relative to job-specific criteria within department (staff licenses/registration).
  • Supports standards of attendance policy consistently (unscheduled absences, breaks or meal periods) to all department staff.
  • Participates in decision making with Manager (Nurse Manager where applicable) to consistently apply corrective action standards.
  • Supports staff to comply with infection control and safety measures set forth by Excela Health.
  • Practices and encourages survey readiness in compliance with agency regulations and guidelines.
  • Demonstrates expectations of confidentiality by continually encouraging staff to keep private information confidential.
  • Performs in accordance with Excela Health's behavioral standards in support of the mission, vision, true north and values. Hold staff accountable for modeling the behavioral standards.
  • May and can conduct client service recovery issues within required time frame and to the satisfaction of the customer.
• Planning, Decision Making, Financial Management, Process Management, Prioritizing and Delegating
  • Involves staff in decision making and problem solving.
  • Considers global implementations of decisions made; involves all appropriate departments and individuals for optimal outcome.
  • Is knowledgeable of and works within the department budgets; looks for opportunities to reduce operating costs while balancing quality resources.
  • Identifies and recommends revenues enhancement opportunities.
  • Provides input in performance appraisals and hiring decisions. May conduct interviews with Manager and/or Leadership and utilizes the peer interview process.
  • Assists manager(s) to promptly investigate and resolve SORs and incident reports as necessary.
  • Acts on most urgent tasks; available resources and provides clear direction.
  • Recommends and may draft department policies and procedures.
• Communication
  • In collaboration with the manager (where applicable) provides input for performance goals of staff; coaches toward compliance and addresses variance.
  • Provides opportunities for staff to actively provide input into decision-making process. Seeks input before decision is made.
  • Assists Manager with communication and maintaining a department communication board for the purpose of displaying current information.
  • Interventional Radiology Department (where applicable) will participate and lead daily meetings.
• Developing People and Managing Relationships
  • Participates in decision making with Managers (Nurse Manager if applicable) to hire, transfer and promote em