Technical Support

 

 

At Getinge we have the passion to perform

 

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

 

The position requires the individual to provide exceptional customer service to our customers. You will be supporting the end user and service technicians during the troubleshooting process via email, phone or other remote services. In addition, you will be interacting with current and perspective customers inquiries, providing valuable information about the organization’s products. As a technical support / customer service rep. you will provide recommendations to improve product usability, performance and customer satisfaction. The representative will be required to document incoming and outgoing inquiries in the companies CRM.

 

Job Responsibilities

• Provide support to end user, including answering questions, analyzing problems and forming solutions.
• Communicate clearly and effectively with end user / service technician.
• Maintain records of interaction with end user in organizations CRM.
  • Records of reported issues, completed and recommended solutions provided and any further actions that may be required.
• Ability to read and understand electrical and plumbing schematics.
• Increase knowledge of organizations capital and consumable products.
• Ability to handle large call volume, prioritize calls and develop action plan to resolve in a timely manner.
• Develop a trend analysis if required based on service calls or customer feedback.

 

Minimum Reuirements

• 1-3 years of experience within technical support department.
• Strong communication skills and the ability to remain calm and professional with customers.
• Working knowledge of PC and Microsoft office.
• Quickly assess and identify problems, develop solutions and communicate clearly.
• Requires a high school diploma.
• Ability to multitask and organized.
• Typing skills, minimum of 30 words per minute.
• Ability to lift up to 20 pounds.

 

About us 

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. 

 

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted MedTec company.

 

Benefits at Getinge:

 

At Getinge, we offer a comprehensive benefits package, which includes:

• Health, Dental, and Vision insurance benefits
• 401k plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Health and Dependent Care Flexible Spending Accounts
• Commuter Benefits
• Parental and Caregiver Leave
• Tuition Reimbursement

 

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.