Customer Service Rep

Job Responsibilities:

• Calls patients for reorders of their nutrition
• Reviews and makes sure all documentation received meets insurance guidelines
• Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
• Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
• Deletes, corrects, or re-enters patient orders as deemed necessary
• Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions
• Local Employees must report to center to work
• Remote Employees must meet equipment/connection/software qualifications below

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

 

Remote Equipment Requirements:

 

This position requires use of your own equipment.

 

Helpful Link:

Connecting a 2nd monitor to a laptop: How to connect second monitor to laptop

 

Hardware Requirements

• Monitor Size: Minimum 20" (Recommended: Dual 20")
• Processor Speed: Minimum 1.5-2GHz (Recommended: >2GHz)
• Main Memory (RAM): Minimum 8GB (Recommended: 16GB)
• Free Disk Space: Minimum 1GB (Recommended: 2GB)
• Keyboard: Wired (Wireless not supported)
• Mouse: Wired (Wireless not supported)
• Audio: USB Headset (Bluetooth/AUX not supported)
• Network Connector: Wired Ethernet

Software Requirements

• OS Version: Windows 11 (Other OS like ChromeOS/Linux/MacOS not supported)
• OS Update: Automatic
• Antivirus: Automatic updates, always scan mode
• Windows Firewall (Enabled)
• Supported Browsers: Chrome, Edge (Preferred)

Connectivity Requirements

• Internet Service Type: Cable or Broadband (Recommended: Fiber) - Satellite and 5G Not Supported
• Network Firewall on the Internet Connection (typically provided by the ISP)
• Connection Type: Wired to ISP Modem
• Latency to Florida or Tennessee Data Centers / Ping: < 30ms
• Download Speed: Minimum 80 Mbps (Recommended: 100 Mbps)
• Upload Speed: Minimum 10 Mbps (Recommended: 20 Mbps)
• Note: Additional network utilization outside of the Lincare Work from Home connection may increase minimum bandwidth requirements.
• Wi-Fi is not approved for contact center staff utilizing Avaya Workplace