Membership Service Executive - Reign FC

JOB TITLE: Membership Service Executive 

CLUB: Seattle Reign FC

DEPARTMENT: Ticket Sales & Service  

REPORTS TO: Director of Membership Service

FLSA: Full-Time, Non-Exempt

TYPE: Individual Contributor

 

OUR CLUB

Seattle Reign FC is a prominent professional women's soccer team competing in the National Women's Soccer League (NWSL). Known for its dynamic play and passionate fan base, Reign FC has made a significant impact on the soccer landscape since its inception. Reign FC is committed to excellence both on and off the field, fostering a culture of inclusivity, community engagement, and social responsibility. Through various initiatives and partnerships, the club strives to uplift our club, our community and the world, inspiring the next generation of soccer players and fans, as a club that is locally rooted, nationally revered and globally respected

 

POSITION SUMMARY

As a Membership Service Executive, you are integral of the club’s operations, focusing on maximizing the Season Ticket Member experience for our General Alliance Members by creating exclusive touchpoints that create lasting memories. Within those memorable touchpoints you will look for key opportunities to upsell, cross-sell, or other value add-ons that meet our Members’ needs. There are no limitations to your success as you can sell a full product menu while developing a long-lasting relationship with Members to achieve retention goals. You will also be the source and primary touchpoint for all general fan inquires. We are therefore seeking self-driven, positive, and resilient individuals to provide excellent customer service and attention to detail when creating long-lasting relationship between fan and team.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meet or exceed established sales and retention objectives by executing sales calls, virtual presentations, and stadium tours to sell and up-sell Reign FC ticket products, including Full seasons, Partial plans, Groups, and Premium/Suites.
• Identify new or additional business opportunities by establishing a professional network, in addition to relationships with current Members.
• Educate prospective and current Season Ticket Members about membership benefits, amenities, and best practices.
• Answer and monitor general customer service and Season Ticket Member inbound inquiries to convert into sales or assist in service requests.
• Provide outstanding customer service through quarterly touchpoint campaigns, which include both virtual and in-person interactions.
• Develop client data profiles for all Members, including Full, Partial, and Groups contacts to provide a unique and tailored fan experience.
• Internally communicate customer feedback to help improve fan experience.
• Maintain a detailed database of our Members and document all touch points in Salesforce.
• Assist in execution of customized Season Ticket Member programs, benefits, and events to drive engagement and loyalty.
• Execute the Season Ticket Member upgrade, cross-sell, and renewal experience each season.
• Attend and provide service at all match days and other special events that include night and weekend work.
• Other duties may be assigned.

 

QUALIFICATIONS

• 1+ years of proven, successful sales and/or customer service experience.
• A passion for working in sales and retention, with a metric driven mentality.
• Understanding of basic accounting principles.
• Experience using Archtics and Salesforce CRM preferred.
• Proactively identifies solutions and excels in resolving challenging situations with calm professionalism, while delivering strong independent results.
• Extraordinary Communicator – both written and verbal communication skills, with the ability to communicate clearly, concisely, and professionally always. 
• An active listener with innate curiosity and a willingness to learn the value propositions of Members and prospective clients.
• Ambitious and innovative; a creative thinker that uses unique approaches to develop a relationship with current and/or prospective Members.
• Ability to be Trusted Teammate who thrives in collaborative, team-focused environments.
• Excellent time-management skills and attention to detail.
• Committed to principles of diversity, equity, and inclusion, and to living club values and mission to Create Moments, Enrich Lives, and Unify & Uplift Through Soccer, in all interactions with colleagues, partners, and fans.
• Bilingual or multilingual a plus.

WORK ENVIRONMENT