EAP Telephone Counsellor

Job Description:

EAP Telephone Counsellor

(BACP Registered or equivalent)

Permanent : Full and Part time hours (Minimum of 3 days per week) available with a fixed protected non-working days each week

Working hours - Between 7am - midnight on a rota basis with a mix of early, mid and late shifts

Salary - £29,350 based on a full time equivalent

We make health happen:

An opportunity to really make a difference to people’s lives, while continuing in your own clinical career development. You’ll deliver the Employee Assistance Programme (EAP) service to Bupa clients in need of support with their mental health and wellbeing, through solution focussed approaches and techniques. Every day is different, and each call is unique in supporting large and small companies with their employees’ mental health and wellbeing ranging from supporting those living with physical and mental health needs through to helping to achieve working life resilience and assistance with legal and financial worries.

This role is a wonderful opportunity to really make a difference to people’s lives. You’ll deliver the EAP (Employee Assistance Programme) service to Bupa clients in accordance with Bupa policies and procedures and also own your own case load of clients within EAP, from EAP clients to Oncology clients.

You’ll help us make health happen by:

• Answering EAP inbound calls in a busy contact centre environment and providing immediate therapeutic support to callers

• Half days to conduct 20 minute assessments, approx. 6 per half day.

• Assessing client’s well-being needs using structured mental health assessments to make evidence-based therapy recommendations.

• Providing one-off counselling advice and support (not contracted counselling)

• Triaging and assessing callers to the EAP helpline to signpost for further support on a wide range of issues.

• Assessing and managing risk to clients and others as required

• Owning your own case load of clients

• Diary management

• Booking clients into internal diaries of your own or others within the team

• Administration work, in the event of DNA's Late cancellations or gaps in sessions

• Working in adherence to professional standards and compliance with regulatory framework

You will also be expected to cover weekend shifts as part of the 6 weekly rota – currently 1 weekend in 4/6

Key Skills / Qualifications needed for this role:

• Recognised Counselling diploma qualification (Level 4) or higher

• BACP/UKCP Registration is essential; working towards accreditation is preferred – BACP Individual or Student Membership is not sufficient

• Rich and varied experience of Counselling different sectors of and clients in society – experience with complex cases

• Preferably previous experience working on a similar in-bound telephone counselling service

• Flexible attitude to work the shifts required

• Strong IT skills – experienced using MS Teams, Skype and MS Office packages – this is a busy computer and phone-based role

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday (pro-rata), increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life assurance