Reimbursement Supervisor

 BAYADA Home Health Care is dedicated to keeping people safe at home with comfort, independence, and dignity. Since 1975, caring for people at home has been our passion and gives meaning to the work we do each day. Values-based and mission driven, BAYADA is on its way to realizing its vision of helping millions of people worldwide experience a better quality of life at home. 

Are you looking for an exciting opportunity in a fast-growing industry? Do you want to make a difference in people’s lives while you grow your career and learn the business? We’re BAYADA Home Health Care—a leading home health care company—and we believe that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills to this dynamic and entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

BAYADA Home Health Care is seeking a Reimbursement Supervisor with our Skilled Nursing Reimbursement Services office. The Reimbursement Supervisor is responsible for the accurate and timely billing and resolution of a team’s accounts receivable. The successful candidate must have a friendly disposition and enjoy being in a supportive role. The Reimbursement Supervisor must have a solid work ethic, be highly innovative, and must have excellent time management skills. This is a hands-on supportive position requiring extreme customer service in a fast-paced environment. The Reimbursement Supervisor must have management experience of healthcare accounts receivables and a staff of at least 5 people, extensive experience with managing accounts receivable for Medicaid payors.

Job Type: Full-Time

Minimum Education: Bachelor’s Degree Preferred

Minimum Experience:

• Healthcare accounts Receivable/Collections experience (3+ years)
• Management experience of up to 10 employees (5+ years)
• Proven advanced skill in accounts receivable management/collections (5+ years)
• Must be computer literate in Microsoft Excel and Word.
• Must possess good organizational and time management skills.
• Excellent verbal and written skills needed for the proper completion of assignments.
• Must have effective written and verbal communication skills

Responsibilities: 

• Supervise staff of Reimbursement Associates, acting as the initial escalation point for related work items
• Train, mentor, and coach new and current department employees, including providing employee evaluations quarterly and annual.
• Support company and management directives with staff. Present a positive attitude. Contribute to team motivation and a positive work environment.
• Conduct routine team meetings focusing on communication, training, and performance reviews.
• Responsible for monitoring and reporting of team performance and reimbursement associates
• Assist department head with weekly/monthly/annual reporting
• Conduct monthly quality and production audits for teams
• Perform in-depth credit analysis for debtor credit lines and other duties as required by management
• Generating and distributing correspondence and reports to assist in the collections process
• Provide oversight of the assigned accounts receivable portfolio
• Deliver excellent communications across the organization, both written correspondence and verbal.
• Assure customer needs and concerns are properly communicated and addressed.
• Research, test and implement process improvement initiatives.
• Maintain poise and professionalism.
• Represent the organization professionally through attendance at conference calls or external events/associations.
• Read, interpret, and document reimbursement-related documentation such as insurance policies and regulations
• Work closely with other departments and groups to resolve issues and exceed client’s service expectations
• Maintain standards of confidentiality, ethics, and compliance
• Perform other related tasks as requested by supervisor

BAYADA Home Health Care, Inc. is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, gender, national origin, disability or veteran status. 

BAYADA offers a comprehensive benefits plan that includes the following:

• 10 Paid holidays
• 15 Vacation days (20 days after 5 years of service)
• 10 Sick days
• Health insurance, dental, and vision plans (HSA, FSA)
• Employer paid life insurance
• 401k with company match
• Public Service Loan Forgiveness partner