Software Engineer II (Journeys)

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will make an impact:

We’re looking for a strong Software Engineer II (Journeys) to join a cross-functional product engineering team building next-generation experiences within Iterable’s platform. In this role, you’ll lead complex, high-impact projects from inception to delivery—working across team boundaries, navigating ambiguity, and shaping technical direction with minimal oversight.

This is a great opportunity for someone with a strong product mindset who thrives on end-to-end ownership, enjoys solving real-world problems, and is excited to integrate in with our new and exciting AI featuresets. Your impact will take our platform to the next level by bringing our product in line with the newest AI innovations.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

How you will make a difference:

• Drive large-scale backend projects across multiple stakeholders and teams, leveraging the help of your teammates.
• Collaborate closely with product managers, designers, and fellow engineers to deliver features that improve usability, scale, and customer value.
• Own the full lifecycle of features—from discovery and design to implementation, deployment, and optimize for support.
• Contribute to architectural discussions and technical decisions that raise the bar for engineering excellence.

We are looking for people who:

• 2+ years of backend software engineering experience, ideally in a SaaS environment.
• A track record of delivering on defined work within an Agile environment.
• Proficiency in modern backend languages—Scala and/or Java preferred.
• Experience working with distributed systems and databases such as Elasticsearch, Postgres, Redis, or CockroachDB.
• A strong product-minded approach—comfortable working closely with PMs and designers and strategically weighing trade-offs across usability, performance, and complexity.
• Curiosity and adaptability when working in new domains or learning new technologies.
• Excellent communication and collaboration skills in a remote environment.

Bonus Points

• Experience with or interest in generative AI, LLMs, or agentic design patterns
  Strong intuition for user experience and product quality—even in backend-heavy roles
• Background in building customer-facing product features or tools for non-technical end users
• Familiarity with event-driven architecture, message queues like Kafka or Pulsar, and high-scale distributed systems
• Exposure to full-stack development or close collaboration with frontend teams
• Prior experience in a remote-first or highly distributed engineering team

Perks &