Property Adjuster - Outside Coordinated - Lansing, MI

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life of an Outside Contents Property Adjuster, and what it takes to do the job!

• Spend your day handling contents claims out in the field, occasionally from home.
• Handle escalated claims files that have complex contents or additional living expense damages.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced technology to identify damages and write a contents damage estimate.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.
• If offered the role, you will go through virtual training.  You will receive ongoing support, mentoring and coaching as you develop your career.

You'll wear a few hats that will require a level of experience:

• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Schedule:

• Monday – Friday; 8 am - 4:30pm, rotational weekend once every 6-8 weeks.
• This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary.

Preferred Qualifications:

• Experience handling property damage contents insurance claims.
• Have prior experience using estimating software like Xactimate and/XactAnalysis for complex contents estimating.
• Value providing an effortless customer service experience.
• Enjoy the ability to work independently in the field
• View problems and setbacks as opportunities for improvement and look forward to producing creative solutions.
• Organized and able to multi-task in a fast-paced environment.
• Clear and professional communications – both written and verbal.
• Reside within 60 miles of Lansing, MI.  

Required Qualifications:

• Valid driver's license and willingness to travel as part of the job requirements.

You’re provided with comprehensive training:

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
• Ongoing training opportunities for continuous improvement happen regularly on the job.

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you wil