Maintenance Svc Consultant

TCGS Maintenance Services Programs Consulting - Flex Contractor

Scope of Effort:

1. Develop and drive the implementation of new Services offerings. This includes:

• Defining offering scope
• Creating a business plan, including pricing and P&L
• Establishing client-derived value from the offering
• Developing marketing and sales materials
• Training sales staff
• Addressing other items necessary to launch a new offering

The offerings include:

• Depot repair and refurbishment services
• Tiered maintenance services
• Advanced exchange
• Cross docking and kitting

2. AWSP (Authorized Warranty Service Provider) Program Management

Job Description:

The LATAM (Latin America) Claims Requirements role supports Toshiba's strategic direction and growth into Latin America. This position will be responsible for managing strategic Toshiba relationships in Partner Entrusted Countries (PECs) to provide warranty claims for service and service parts for our end-user clients. The role will oversee profitability, forecasting, and claims payments to partners and distributors in support of PECs, ensuring timely execution of service and parts delivery in adherence to our Statement of Limited Warranty for each country.

Primary Responsibilities:

• Contract and partner negotiations
• Claims and payment execution and audits
• Financial forecasting (warranty/maintenance)
• Local planning for service partners and in-country parts
• Support and adherence to warranty terms of service

Other Requirement Areas:

• Advanced exchange programs
• Cross shipment/consolidation
• Service levels (Silver, Gold, Platinum) and related pricing