Service Operations Coordinator

About Us: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.

JOB SUMMARY: 

This position combines the scheduling, billing, and customer service requirements of the integrated Service Operations groups. Primarily concerned with insuring customers’ needs are met via telephone support, service responsiveness, and timely, accurate billings. This position requires coordination with all components of service-related functions and sales project management team in a comprehensive approach to building and maintaining successful relationships with all Munters customers and field organizations. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

• Maintain a schedule of service work for all customers and technicians.  

• Planning with Service Operations Manager, Coordinator counterpart, technicians, customers, and representatives for service work to be completed in a highly efficient manner.  

• Maintain computer records of all Field Service sales orders, including Billable, Start-up, Contracts and Warranty including scheduling, sending service reports and invoicing.  

• Oversee the ISO requirements as they relate to forms that the department uses.  

• Aggressively pursue efficiencies in scheduling technicians to take advantage of combined efforts on each trip.  

• Oversee the reporting functions of the technicians as they relate to timecards, expense reports and field service reports.  

• Understand that Field Service’s major role is one of instant response to customers’ needs and focus as part of a team to make that instant response readily available to all our customers’ needs, urgent or otherwise.  

• Work closely with Service Dept. to cost effectively schedule regional technicians to perform start-ups, billable, warranty and contract visits.  

• Handles all other requests from management on a timely basis.  

• Understand that Field Service’s major role is one of instant response to customers’ needs and focus as part of a team to always make us available to all customers’ needs, urgent or otherwise.  

JOB QUALIFICATIONS: 

• HS Diploma or Equivalent  

• Strong written, verbal, and organizational skills.  

• 1-3 years in a customer focused environment  

• Computer skills with database, word processing, and spreadsheets.  

• Familiarity with HVAC Equipment a plus  

PHYSICAL REQUIREMENTS: 

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data, viewing computer terminal, expansive reading, etc. 

• The worker is not substantially exposed to adverse environmental conditi