Project Manager 3, FedGov - Comcast Business

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This Project Manager is critical to ensuring continuity of service delivery, maintaining SLA commitments, and supporting high-impact customer implementations across complex network environments. This role serves as a primary point of coordination and accountability for Federal Government and Carrier Services projects, ensuring timely activation, risk mitigation, and a consistent, high-quality customer experience. US Citizenship will be a requirement for this role to support the Federal Government segment.

For external applications only, due to this team’s present business operations, we are unable to consider candidates that presently reside within California, Oregon or Washington.

Job Description

Core Responsibilities:

Project & SLA Management

• Manage activation SLAs and delivery timelines, assessing scope changes for schedule impacts and proactively communicating risks.

Risk & Issue Management

• Identify, escalate, and mitigate risks that could impact installation timelines or customer commitments.

• Develop and execute mitigation strategies to ensure continuity of delivery.

Stakeholder Alignment & Accountability

• Drive accountability across cross-functional teams including Sales, Engineering, ACP, Construction, TTU and Service Assurance.

• Serve as escalation point for both internal and customer-facing concerns.

Operational Excellence & KPI Ownership

• Act as a subject matter expert to support performance improvements across the team.

Process Improvement

• Identify and lead process improvements that enhance delivery efficiency, reduce cycle times, and improve customer outcomes.

Technical & Network Operations Support

• Support network infrastructure lifecycle activities including installation, testing, and maintenance of headend and network equipment.

• Coordinate quality control testing and performance validation to ensure signal integrity and reliability.

• Maintain system documentation, logs, and operational records aligned to compliance and operational standards.

• Support deployment of new technologies aligned to business and customer requirements.

Candidate Qualifications:

Technical & Functional Expertise

• Strong understanding of workflow management systems, Ethernet products, and deployment standards.

• Ability to independently analyze and resolve complex problems with minimal escalation.

Customer Experience Excellence

• Builds trusted relationships with customers, ensuring transparency, ownership, and timely follow-through.

• Actively communicates next steps, manages expectations, and de-escalates issues when needed.

Execution & Results Orientation

• Demonstrates urgency, accountability, and commitment to delivering results while simplifying processes.

Innovation & Continuous Improvement

• Proactively identifies opportunities to improve tools, systems, and processes to drive better outcomes.

Collaboration & Communication

• Communicates effectively across stakeholders and fosters a positive, solutions-oriented team environment.

Professional Integrity & Accountability

• Demonstrates strong ownership, professionalism, and adherence to company policies and standards.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and expe