Manager Reg Parts Svc & Vehicle Sales

In this position... 

The focus of this position is to lead the San Francisco Regional team in working with our Ford Dealers to achieve and grow sales & market share, parts & service revenue and accelerate the brand differentiating retail customer experiences while developing the team to become future leaders of Ford Motor Company.
 

What you'll do...

Sales Operations

• Deliver Ford Monthly Regional Sales and Share objectives 

• Deliver Focus Audience objectives

• Lead inventory reframing initiatives that deliver faster turn rates and sustainable lower inventory levels

• Develop Quarterly/Monthly Regional Marketing Plan utilizing tactical C&I funds

• Successful Execution of Go-to-Market Strategy

Parts & Service Operations

• Deliver Customer Service Revenue Objectives (Retail and Wholesale Collision & Mechanical Sales)

• Increase Service Capacity across the dealer network

• Increase Technician count and support tech recruiting

• Focus on the customer via safety recall completions rates and reduction in days to resolve Vehicle Off Road Cases

Market Representation/ Distribution

• Target Dealers - Improve Sales & Registration Expectancy, Improve Service Capacity & Retention                                        

• Achieve Facility actions and Increase total Diversity Count 

Lead the development of a Best In Class Customer Experience:

• Deliver Key Retail Experience goals – Mobile Service, Pick Up & Delivery, Online Service Reservations, Vehicle Health Management, eCommerce and Owner Loyalty

• Deliver Ford Pass Rewards Member enrollments at the time of vehicle sales and for service customers

• Connect Activations (Modem) - goal toward 100% connected vehicles

• Leverage OneCX platform to identify dealer process opportunities for improving their customer experiences

Marketing

• Lead monthly FDAF meetings and Tier II strategy

• Participate in various dealer meetings: Ready 4 Retail, Dealer Launch Meetings, Grass Roots, etc.

• Support the execution of Tier I/II/III strategy and alignment

• Support the execution of Digital initiatives (internet leads, close rates and digital marketing)

You'll have... 

• Retail Marketing C&I experience preferred

• Years of experience in Marketing, Sales, and Service

• Extensive Dealer contact and operations experience

• Multiple years of knowledge and understanding of dealership operations, market representation

• Management level and supervisory experience 

• Excellent Dealer Relations and Communication skills
   

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacat