JOB SUMMARY:

Serves and suggestively sells drinks, appetizers, entrees and desserts in an outgoing, friendly and timely manner so as to “WOW” our guests. Responsible for accurate cash handling. Performs side duties including, but not limited to, answering the phone, bussing tables, washing glassware, cleaning work stations, expediting orders or running food. Adheres to Company drink recipes and standards. Maintains regular and consistent attendance and punctuality.

PRINCIPAL ACCOUNTABILITIES:

• Mixes and serves alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures
• Interacts verbally with all Guests creating a friendly and upbeat atmosphere. Greets Guests, explains signature items, tours the Guest through the menu using concise and articulate language; listens and responds to questions.  Suggestively sells and upgrades drinks (specialty, premium and call brands), appetizers, entrees and dessert menu items by providing specific and descriptive mouth-watering adjectives when describing each item. Completes Famous Dave’s sauce tour to every table every time. Observes Guests, practices the two- bite/two minute check back to ensure Guest satisfaction. Presents Guest check to each table and accepts a form of payment. Makes correct change and/or completes the proper charge card procedure in a timely manner.
• Understands and uses the P.O.S. (point of sale) system to clock-in/out and process/input orders.
• Observes Guests, practices the two-bite/two minute check back to ensure guest satisfaction.
• Presents Guest check to each Guest for every transaction and accepts a form of payment. Makes correct change and/or completes the proper charge card procedure in a timely manner.
• Practices teamwork, assisting other Team Members by running food, greeting other tables, pre- bussing, refilling beverages, providing assistance to other tables when necessary.
• Understands the role of serving alcohol responsibly, knows legal drinking age and the proper procedures for requesting identification. Asks anyone who appears to be 40 years of age or younger for their identification card. Monitors guests who are drinking alcohol using the traffic light (Red, yellow, green) system. Keeps the MOD informed of anyone who may be intoxicated or reaching the point of intoxication.
• Completes assigned cleaning dutiess

QUALIFICATIONS (Please indicate if required or preferred):

Education:

• High School graduate or equivalent preferred 

Experience:

• Previous bartender or restaurant experience preferred

Skills/Competencies/Certifications:

• Reading, writing, basic math and superior communication skills required
• Understanding of federal, state, and local liquor laws required
• English language and professional communications skills are required
• Ability to work in a team environment
• Ability to work calmly and effectively under pressure
• Must have problem solving abilities, be self-motivated, and organized
• Commitment to quality service, and food and beverage knowledge
• Handles multiple priorities; work under stress and exercise good judgment

PHYSICAL REQUIREMENTS:

Activity

Frequency *

Comments (i.e. max #. lbs, % of

Activity

Frequency *

Comments (i.e. max #. lbs, % of time)

Balancing

Infrequently

Pulling

Infrequently

Carrying

Daily

25+ pounds

Pushing

Infrequently

Climbing

Infrequently

Reaching

Daily

High shelves

Crawling

Infrequently

Reach Above Shoulder

Daily

High shelves

Crouching

Daily

Low shelves

Repetitive Foot Movement

Infrequently

Depth Perception

Infrequently

Repetitive Hand Movement

Hourly

POS system

Fine Manipulation

Infrequently

Seeing

Hourly

Grasping

Daily

Sitting

Infrequently

Handling

Hourly

Speaking

Hourly

Hearing

Hourly

Standing

Hourly

Shifts of 8+ hours

Kneeling

Daily

Stooping

Daily

Lifting

Daily