Account Manager

Position Title: Account Manager (Consumer)

$28,080 to $43,750 annually DOE, plus annual commission target of $30,000

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities everyday. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. Moreover, as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary

The Account Manager will be responsible for generating sales in multi-family units in their respective assigned regions. This includes networking with MDU property managers, assistant managers, leasing agents, and other property staff.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Drive creative sales strategies in multi-family properties that will increase awareness and penetration
• Host various community events within MDU properties, to get customers to sign-up for Ziply Fiber services
• Make regular property visits to all MDU’s in assigned region, documenting key learnings
• Participate in e-learning, classroom sales training, and associated curriculum in tandem with Sales Trainer
• Meet and exceed monthly sales performance expectations
• Marketing team collaboration; offer strategy & communication, collateral material creation & distribution
• Perform financial responsibilities to include operational expense tracking, processing mileage reimbursements, logging events expenses, and others
• Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking for strategic and customer impact analysis

Qualifications:

• 6+ months of sales and/or customer service experience – OR – current or prior military service
• Must be committed to providing exceptional customer service in a calm, professional manner
• Must be enthusiastic, persuasive, persistent, and be able to handle rejection in the selling process well
• Must have reliable transportation
• Must have and maint