Manager, General Operations 3

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• Responsible for efficient day-to-day operations of the distribution center
• Meet overall financial objectives of the distribution center compared to budget
• Train team members in understanding distribution center financial and operational goals
• Create and foster an environment of trust, open two-way communication, and cohesive team effort
• Provide strategic vision and communicate organizational mission and values to the team
• Educate team members and contract employees on customer satisfaction measures and hold them accountable to results
• Hold monthly distribution center-wide meetings to communicate organization/distribution center wins and opportunities and speak to any questions or concerns
• Hold one-on-one meetings with direct reports at least twice a month
• Ensure the distribution center meets company standards on appearance, cleanliness, and functionality
• Develop, implement, review, and enforce operational processes, policies, and procedures
• Collaborate with sales partners to ensure delivery of exceptional customer service
• Facilitate resolution of customer service issues
• Manage the distribution center schedule
• Prepare reports on distribution center financials, KPIs, business reviews, and other metrics as required by deadlines given
• Partner with Inventory Planning to assess and forecast inventory needs
• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections
• Provide safety and other training and periodic retraining to all team members and contract employees in the distribution center
• Monitor employee time records and review/approve paid time off and leave of absence requests in accordance to policy and procedures
• Recruit, interview, and participate in the hiring process for potential team members
• Conduct coaching conversations, administer disciplinary action, and provide performance reviews
• Complete all required training modules and certifications prior to the due date
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all
• Communicate professionally with all internal and external contacts
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations
• Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy

• Participate in the creation of annual budget for distribution center
• Identify opportunities and drive continuous improvement initiatives in the distribution center
• Maintain optimal staffing levels and forecast future staffing needs
• Represent the distribution center at regional operations and cross functional meetings
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