Supv, Network Management Operations

This role will have a Systems & VoIP Operations Leadership Focus

GCI's Supv, Network Management Operations will provide leadership and technical oversight for Network Management Operations, ensuring the availability, reliability, security, and performance of the company’s core transport, core voice, and supporting network infrastructure. Lead teams responsible for 24x7x365 Tier III operational support, including incident response and break/fix activities, preventative maintenance, lifecycle upgrades, and disaster recovery readiness to support business-critical services.

This role drives operational excellence by strengthening network resilience, reducing operational and security risk, and improving service restoration performance through disciplined execution, operational standardization, and continuous improvement. The position collaborates closely with engineering, security, facilities, and other operational teams to align network operations with organizational strategy, service availability objectives, and regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

This leadership position requires the following non-delegable responsibilities:

• Fully own the mission, goals, operations, and results of the team and areas of responsibility. 
• Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide.    This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:
• Establishing the vision and tone for the department, consistent with company culture and mission.
• Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately. 
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.
• Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner.

Network Operations & Availability:

• Lead 24x7x365 Tier III operational support for core transport, core voice, and supporting infrastructure.
• Ensure rapid and effective response to network incidents, outages, and performance degradation to minimize service impact.
• Oversee execution of preventative maintenance routines to support network performance and availability goals.
• Direct implementation of hardware and software upgrades to maintain lifecycle health, availability, and feature enhancements.
• Ensure network spares are available, properly inventoried, and positioned to support timely restoration.
• Lead high availability and redundancy testing for network elements and customer circuits to validate failover readiness.
• Develop, maintain, and exercise disaster recovery plans for the core network.
• Coordinate incident response and restoration activities across engineering, vendors, security, facilities, and operations teams.  

Risk, Security & Technical Debt Management:

• Drive remediation of security vulnerabilities and operational risks within core network equipment and supporting systems.
• Lead technical debt reduction initiatives to improve stability, simplify operations, and reduce recurring incidents.
• Ensure operational activities comply with security policies, change management standards, and internal controls.
• Promote a culture of operational discipline, documentation accuracy, and procedural adherence.  

Process Optimization & Performance Management:

• Develop, implement, and enforce standard operating procedures for monitoring, troubleshooting, escalation, and restoration.
• Analyze incident trends, failure patterns, and operational data to identify opportunities for improvement.
• Implement process improvements and automation to reduce Mean Time to Identify (MTTI) and Mean Time to Repair (MTTR).
• Ensure accurate documentation of incidents, corrective actions, and recovery activities.
• Deliver meaningful, r