Treasury Services Team Lead

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.

Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.

A modern benefits approach:  To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.

• Competitive pay
• Generous time off
  • Employees receive three weeks of paid vacation plus 11 paid holidays each year.
  • Paid time off to volunteer in the community.
  • Paid employee and family sick leave – two weeks upon hire with monthly accruals.
  • Paid parental leave.
• 401(k) plan with 6% employer match and 100% immediately vested.
  • 3% non-elective company contribution; non-elective contribution vested after 3 years of service.
• Career growth and development resources
• Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
• Banking benefits
• Medical, dental, and vision insurance

Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.

Job Summary:  Provides top-tier customer service and professional support to INTRUST Bank Commercial customers, including Treasury Management customers. Generates ideas for process improvement and offers solutions to improve business operations. Understands and supports various system and product applications. Off-site visits to customers will be required for system demonstrations and customer assistance. Promotes and fosters teamwork across all areas of INTRUST and is focused on delivering a high level of customer service to all. Must maintain strict standards of confidentiality, and perform duties in a manner supporting INTRUST’s Character Qualities.

Essential Functions:

• Able to accurately and efficiently create and follow procedures to mitigate risk and prevent losses for both INTRUST Bank and commercial customers. 

• Maintains a high attention to detail and is able to quickly identify high-risk situations. Assists with escalated issues.

• Train team members on systems, applications and internal tasks. Create and maintain comprehensive training material for all team members. Partner with Treasury Services Supervisor on new team member training.

• Able to work with all internal software programs, product applications, and hardware to ensure customer support and service levels are met. Offers suggestions for application and workflow enhancements to improve customer experience and department processes.

• Maintains knowledge of INTRUST Bank’s Treasury Management offerings to provide top-tier support to customers. Proactively uncovers customer needs and enhances relationships by offering appropriate products and services. 

• Stays well-informed of all rules and regulations governing commercial products and services Participates in continued education opportunities related to ACH rules and regulations. 

• Participates in system and application testing. Recommends design changes, testing and proofing of new features added to Treasury Management applications. Trains team members on new system functionality and updates procedures as appropriate.

• Responds to all requests for assistance, providing reliable support to internal and external customers in a friendly, professional and timely manner. Identify issues and design solutions for an optimal resolution. 

• Works closely with Treasury Services Supervisor providing assistance with tracking, reporting, audits and special projects.

• Works closely with other internal departments providing routine feedback and project updates 

Education and Experience:  High school diploma or equivalent, and 4+ years related job experience required.  Previous experience in banking operations, and customer service required. Experience with ACH files preferred. 

Required Skills and Knowledge:   Excellent communication skills and computer experience required.  Must have excellent customer service skills.  Ability to manage several high-prio