Commercial Director

Commercial  Director Needed

Overview:

We are seeking a  Commercial Director who is an experienced and well-organized individual that will provide the necessary support to the Sales team, acting as a key interface with the team. The successful candidate will become the point of reference for the Inside Sales team and customers alike, by keeping schedules and providing feedback, documentation, and information. The goal is to facilitate the inside sales team’s activities to maximize their performance and the solid and long-lasting development of the Company.

Pay Range: $150,000-$200,000/year

Supervisor Responsibilities:

• Hires and trains department staff.
• Organizes and oversees the schedules and work of inside sales staff.
• Conducts performance evaluations that are timely and constructive. 
• Handles discipline and termination of employees as needed and in accordance with company policy.

Essential Functions:

• Assist sales team with quoting projects and tracking project status.
• Coordinate sales team by managing an ERP system – entering master orders, updating orders/returns for revised orders.
• Assist sales team with data storing, tracking, and sorting in a customer relationship management (CRM) software application as needed.
• Coordinate the inside sales team by gathering the required documents for projects.
• Assisting, when needed by checking laysheets and submittals with engineering.
• Coordinating delivery / required schedules with Sales, Production, and Dispatch.
• Assist notifying customers with production details.
• Handle the submittal processing of all orders with accuracy and timeliness.
• Answer customer and sales-related telephone calls.
• Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
• Inform clients of unforeseen delays or problems.
• Respond to complaints from customers and give after-sales support when requested.
• Assist in the preparation and organizing of promotional material or events as needed.
• Monitor the team’s progress, identify shortcomings, and propose improvements.
• Communicate relevant information.
• Additional responsibilities may be assigned to meet business needs.

Requirements:

• Strong computer skills (MS Office, CRM); ERP experience a plus.
• Proficient in data entry/keyboard skills.
• Excellent verbal and written communication skills.
• Proficiency in English; bilingual in Spanish a plus.
• Well-organized and responsible with an aptitude in problem-solving.
• Confident at troubleshooting.
• Ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions.
• Able to interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
• A team player with a high level of dedication.
• Additional responsibilities may be assigned to meet business needs.

Required Education and experience:

• Bachelor’s Degree preferred.
• Minimum of 4 years of managerial experience in customer service or sales 

Work Environment

• While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud.

Physical Demands

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit