Business Applications Analyst and Trainer

RK Company Overview

As a second-generation, family-owned enterprise, RK Industries, LLC (RK) offers a diverse range of construction, manufacturing, advanced fabrication and building services. Led by Rick and Jon Kinning, RK represents seven distinct lines of business that work together to provide seamless project collaboration. Our exclusive building methodologies, accredited safety standards and professional execution allow us to turn our customers’ greatest concepts into reality.

Position and Responsibilities Overview

Support business teams operationally and functionally to ensure effective utilization of assigned systems based upon defined processes. Partnering with application stakeholders to serve as a primary contact for questions related to how the system works from both a business and technical perspective. Assist in creating tactical and long-term improvements for processes, application utilization as well as corresponding training.  Hold standing and periodic training sessions. 

Primary Responsibilities: 

• Provide technical and functional support and training for corporate applications systems (Viewpoint Vista, IFS, Great Plains, Global Shop, etc.) 
• Implement and improve business processes and application utilization 
• Evaluate new updates, modules, and changes to meet business needs 
• Strong understanding of process and data-flow mapping to create detailed process maps  
• Participate in requirements prioritization, and arbitrate differences between application stakeholders and IT to create reliable schedules and processes 
• Manage changes to baseline requirements through effective application of change control processes and tools 
• Work with internal IT support and external vendors to ensure system functionality 
• Validates technology solutions quality assurance through contributions to test planning, documentation of test scripts, and execution of unit, system and integration testing. 
• Training & Documentation – train users on systems; create and define training plans; update and provide click-by-click documentation to users 
• Collaborate with business stakeholders and subject matter experts to develop course content and learning experiences, including on demand, highly interactive content for the learner based on the needs of the business. 
• Oversee aspects of the training programs including presentation materials, collateral, facilitator guides, content, job-aids, agendas, etc. 
• Conduct or facilitate both require and recommend training sessions. 
• Other duties as assigned. 

Qualifications

• 3 - 5 years applications support in a corporate services environment with multiple integrations. 
• Significant understanding and experience with Construction, Manufacturing, Service, Finance, and Sales in support of ERP, CMS, and CRM business processes and systems. 
• Analytical skills, to critically evaluate gathered information from multiple sources, reconcile differing views, decompose high-level information into details, and abstract up from low-level information to a more general understanding, and distinguish user requests from the underlying true needs  
• Experience with the following applications is not required but are a plus: 
  • IFS 
  • Great Plains 
  • SQL, SRRS, and Crystal Reporting 
  • Articulate 
  • Rise 
  • ClickLearn 
  • Modern Data Platform 
• Vendor management experience in coordinating incident resolutions, upgrades, customizations, and training. 

Skills: 

• Strong verbal, written, and presentation skills 
• Ability to solve complex business problems 
• B.S. or equivalent experience 
• Flexibility of hours may be need at times to meet corporate demands 
• Proven ability to collaborate to produce results