Patient Access Representative - AGP

Join Cleveland Clinic Akron General's Bath Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility.   

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will be the first person the patient will interact with once they are through security, allowing you to set the tone for how the visit goes. Patients are not at their best during an Emergency Department visit, requiring this caregiver to have empathy. Your role is essential to ensuring a seamless model of access for patients, physicians, and family members and making each patient’s day better. 

A caregiver in this position works evenings from 3:00PM – 11:00PM, including every other weekend and rotating holidays. 

A caregiver who excels in this role will:  

• Perform registration and complete an accurate face-to-face interview to obtain demographic, insurance, medical and financial information. 

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  

• Maintain productivity and quality standards. 

• Function as a Super User and act as a resource for training of new caregivers.  

• Provide registration and cash collection access in Epic. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in a customer facing role with in-person or phone contact  

• OR an Associate’s Degree and one year of experience  

• OR a Bachelor’s Degree   

• Knowledge of medical terminology sufficient to understand physician orders OR completion of