Senior IT Support Specialist

Position Overview

We are looking for a passionate and service minded IT Supporter to join our IT Support team as part of the Information Technology Department at our College Station, Texas facility.

 

As an Senior IT Support Specialist, you will be part of Global IT Support team within the FDB IT Department. You will work together with other highly dedicated and skilled colleagues focused on the mission of ensuring a stable, efficient, and compliant IT services.​ 

Company Overview

The work we do at FUJIFILM Diosynth Biotechnologies has never been more important—and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people’s lives. Join FUJIFILM Diosynth Biotechnologies and help make the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion, energy, and drive - what we call Genki.  Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

INTERNAL FDBT only

 

Information Technology is a part of Digital Technologies which is a fast-growing department responsible for driving the digital transformation for the site. You will be surrounded by highly dedicated and skilled colleagues who all works on the mission of ensuring stable, efficient, and compliant IT solutions. Simplicity and agility are important in everything we do. 

Simplicity and agility are important in everything we do.​ 

In this role, you will deliver worldclass IT support by providing correct IT solution in a timely and user aligned manor.​ 

This position is responsible for the day-to-day IT Support of the FDB end users’ digital workplace. You will proactively facilitate the end user’s experience throughout their life cycle and mitigating disruption of the business.​ In this role you are responsible for delivering a resilient IT Support service through continual improvement of service and processes. 

Key Responsibilities:  

• Provide the day-to-day IT Support.​  

• Ensure response to all end user inquiries toward the IT engagement model via IT phone, direct contact and IT service management tool.​ 

• Monitor and operate the Incident Management and Service Requests fulfillment processes in our IT service management tool.​ 

• Manage/coordinate Critical Incident for minimum disruption of the business.​ 

• Manage On/Off boarding of end users’ devices, resources, and accesses incl. introduction to IT.​ 

• Procure and ensure local IT equipment availability and local IT storage management.​ 

• Interface with Global cross functional teams to coordinate, standardize and optimize support effort.​ 

• Collaborate with cross functional teams to support​ and improve IT services.​ 

• Participate/contribute to problem and IT Knowledge management.​ 

• Participate in IT project on a business need basis. 

• Participate in On Call rotary. 

  

Your qualifications 

• Strong understanding of end user peripherals and general IT Service Management (ITSM) frameworks and methodologies. 

• Excellent problem-solving abilities and analytical thinking. 

• Proficiency in stakeholder management and effective communication. 

• Ability to work autonomously and manage multiple initiatives. 

• Effective written and oral communication skills. 

• Excellent customer service skills. 

• The minimum educational requirement for this role is a Bachelor’s degree in computer science Information Technology, or related field with additional certifications relevant to the role. 

• The role requires a minimum of 8 years of experience within IT Support and end users’ interaction. 

• Fully proficient in both written and spoken English. 

 

To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIF