Customer Account Manager - US

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

Currently Hiring - MidMarket Customer Account Manager roles (CAM)

Seeking to hire several incremental growth headcount in our East and West Regions.   

You’ll get to:

• Drive the entire renewal and expansion sales cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure.
• Develop strategic account plans aligned with both Iterable's goals and customer objectives, ensuring a high level of customer satisfaction and retention.
• Proactively introduce new products, new channels, and new services to customers, understanding their unique needs, and providing customized solutions.
• Execute win/win renewal negotiations to maximize contract value while protecting client relationships
• Collaborate closely with our Customer Success team and other internal departments to ensure a seamless and integrated customer experience.
• Map out and understand the structure of global, multi-brand customer accounts to identify potential new business units, regions and use cases.
• Identify and engage with influencers and decision-makers within these business units, building strong relationships that foster trust and open up paths to expansion.
• Handle commercial inquiries and requests from customers, ensuring their needs are met promptly and effectively.
• Work with leadership to test and optimize strategies for customer engagement and revenue growth

We are looking for people who have:

• Possess Relevant SaaS experience in Sales, Account Management
• At least 6 years closing recurring revenue SaaS deals with Enterprise customers with business and technical stakeholders as a part of the buying process
• At least 3 years of experience selling to existing customers and driving successful contract renewals
• Exceptional technical aptitude with a passion for understanding our technology and communicating its benefits to both technical and non-technical customers
• Demonstrate a strategic mindset, with the ability to map and understand complex organization structures of global, multi-brand companies.
• Can effectively connect Iterable's product capabilities with the customer's specific marketing challenges, demonstrating how our solutions can directly address and resolve these challenges.
• Can effectively connect Iterable's product capabilities with the customer's specific marketing challenges, demonstrating how our solutions can directly address and resolve these challenges.
• Can conduct strong discovery with customers to assess value and impact
• Utilize discovery findings to identify opportunity and quantify value across all the products and channels that Iterable offers to customers
• Shows strong ability to multi-thread customer stakeholders, not just during deals, but through the customer lifecycle
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