Project Business Analyst

Company Description:

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.

About The Role

We are seeking a highly skilled Project Business Analyst to lead the design and implementation of enterprise solutions within the utility or related industry. The ideal candidate will have extensive experience in delivering commercial off-the-shelf (COTS) or Software-as-a-Service (SaaS) projects, along with expertise in analytics solutions. This role requires strong leadership, analytical thinking, and experience with Agile methodologies to ensure successful project execution.

What You'll Do

• Perform review of customer provided processes and create reports and recommendations.
• Engage with customers to understand business needs and capture personas, use cases and requirements
• Support sales team through the development of high-quality solution documentation and presentations
• Support software solutions in documenting and communicating the business needs and requirements to other internal teams
• Participate in feature acceptance to validate that the features delivered match the business needs
• Review and participate in revision of online help and user guides
• Document proposed customer processes.
• Document proposed project delivery processes.
• Create and maintain deliverables and documentation for software services teams
• Support Training group in design and creation of new content
• Manage digital document libraries for software services • Provide administrative support to project and delivery managers
• Communicate regularly with customers by phone and email to update them on support cases.
• Provide live support to customers and internal teams.
• Create work instructions and training documentation to support customers.
• Capture quality issues and raising internal support tickets.
• Preparing trip reports, presentations and reports outlining progress, deliverables, and areas for improvement.

WHAT YOU WILL NEED TO SUCCEED

• 5+ yrs experience in a business analyst role
• Experience delivering software and data solutions
• Excellent communication and presentation skills – able to interact at all levels within the organisation
• Strong research and analytical skills to help identify customer or industry problems
• Experience of data analysis / data exploration techniques and tools
• Proficient in Microsoft Office
• A positive, can-do attitude, keen to learn and develop industry and product knowledge
• Attention to detail
• Effective time and workload management
• Excellent verbal and written communication skills

PREFERRED SKILLS

• Previous experience in customer facing role
• Previous experience in utility or related industry
• Previous experience with commercial off the shelf (COTS) or SaaS software administration or management
• Experience using Jira and confluence
• Experience working in Agile development environment

Our Values:

• We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
• We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive.
• We won’t accept the ‘way it’s always been done’ - Since Camlin’s