Jobs and Careers

Senior IT Support Engineer

UKRemotefull_timeVerifiedPosted 29 Jan 2026

About the role

This is a remote position.

SUMMARY We are seeking a Senior IT Support Engineer who combines deep technical expertise with empathetic, clear, and professional communication. This role is ideal for someone who takes ownership of issues end-to-end, documents thoroughly, and consistently keeps end users and business outcomes front and center. The ideal candidate is organized, detail-oriented, security-conscious, and an excellent problem solver who performs well under pressure in fast-paced environments. Strong interpersonal and communication skills are critical, as this is a highly client-facing role requiring trust, professionalism, and confidence. JOB RESPONSIBILITIES • Uphold the highest standards of honesty, integrity, confidentiality, and professionalism in all interactions. • Deliver exceptional customer service in both routine and urgent support scenarios. • Provide hands-on support for client hardware, software, and infrastructure-related issues. • Take ownership of incidents from triage through resolution, ensuring clear communication and follow-through. • Configure, install, and troubleshoot frontend and backend IT systems, cloud services, and business applications. • Proactively monitor the health of systems related to data, networking, and security; investigate and remediate anomalies. • Accurately document all work performed and maintain complete ticket histories in the ticketing system. • Perform vulnerability assessments and basic penetration scans; execute remediation aligned with best practices and client risk profiles. • Participate in after-hours or emergency support as needed. • Continuously expand technical and professional knowledge through training and industry learning; contribute to internal documentation and process improvements. • Share learnings with team members to improve overall service quality and operational maturity.

Requirements

QUALIFICATIONS • 5+ years of experience in IT Support, Systems Engineering, or a similar senior technical role. • Strong verbal and written English communication skills with the ability to explain technical concepts to non-technical users. • Demonstrated experience supporting: • Microsoft Windows operating systems (workstations and servers) • Microsoft 365 and cloud services (Azure, M365, Google Workspace) • Network infrastructure (DNS, DHCP, firewalls, VPNs, remote access) • Email platforms including Microsoft Exchange • Databases such as Microsoft SQL (administration or troubleshooting level) • Strong troubleshooting, analytical, and problem-solving skills. • Ability to work independently while collaborating effectively within a team. • Strong organizational skills with attention to detail and documentation quality. CERTIFICATIONS • CompTIA A+, Network+, Security+, or equivalent experience • Microsoft certifications (Windows Server, Azure, M365) • Firewall or security platform certifications (e.g., SonicWall or equivalent) • RMM or MSP platform certifications (e.g., Kaseya/Datto or equivalent) JOB REQUIREMENTS • Should be willing to accept a long-term work-from-home arrangement. • Should be amenable to a permanent night shift schedule.