The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

As a Supplemental Business Analyst II, you’ll be responsible for implementation of new customers for our supplemental products by ensuring accurate and complete plan set up, expert guidance on products, and strong relationships with internal teams all to ensure the successful completion of the onboarding and enrollment process.

• Sales and Implementation Support - Consult with clients, brokers, benefits admins, and internal partners as a subject matter expert on The Standard’s voluntary product line for customers with 1000+ Lives. 
• Ensure consistent understanding of the voluntary products within the proposal and implementation processes by clearly outlining options and plans, system required inputs, billing feed options and limits, and procedures to enhance the customer experience.
• Secure information as necessary in order set up customer in the new PAS System for customers of over 1000 lives. 
• Draft legally defensible contract documents, complete bill set up and transform customer expectations into effective billing documents and billing plan designs; initiate broker and commissions set up.  Enrollment processing. Process enrollment file non-data feed: capture and update missing data, work collaboratively with others to ensure data is accurate and complete.
• Support continuous improvement by bringing the voice of customer forward to solve for the customer experience first in every decision. 
• Serve as point person, both internally and externally, to ensure efficiency and consistency in the New Case experience, providing subject matter expertise, consultative support and training to internal resources and customers to develop solutions that meet the business needs of our customers.

Skills and Background You’ll Need

• Three (3) years of hands-on experience working with EB products.
• Five (5) years of progressively responsible work experience in benefits administration, new case management, or enrollment technology.
• Client or relationship management experience (required).
• Project mgmt. experience, ensuring multiple pieces of work are moving forward following expected timelines. 
• Highly detail-oriented
• Experience being successful in conflict management.
• Self-directed, independent, and able to stay on track.
• Voluntary/Supplemental product experience (highly preferred).
• Account management experience (preferred).

Key Behaviors of a Successful Candidate

• Customer Focus: Asks the right questions to gain an understanding of customer needs.
• Adaptability: Adapts quickly to competing demands and shifting priorities and modifies viewpoints and direction in light of new information.
• Driving Success: Coordinates with team members to achieve synergy and integration in achieving improvement goals.

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Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subje