Lead DME Coordinator

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days/Afternoons (United States of America)

Primary Function/General Purpose of Position

The DME Technician is responsible for ensuring that patients receive proper medical equipment according to physician/provider guidelines. The Durable Medical Equipment (DME) Coordinator is responsible for all matters related to and concerning DME within the clinics. Including, but not limited to, fitting, refitting, custom measurement, patient education, financial counseling, prior authorization, and patient satisfaction. Acts as a liaison between staff, physicians, and leadership.

Essential Job Functions

• Performs patient DME disbursement in various clinics. Properly measures patients and chooses prescribed brace from inventory. Demonstrates proper application and use of products and conveys this clearly to the patient.
• Based on knowledge of products, suggests products based on provider’s goals for patient treatment. This includes all office inventory of ‘off-the-shelf’ products and possible available custom fabricated products when necessary.
• Explains insurance billing or cash collection process to a patient during encounter.
• Reviews DME WQs claims to verify all documentation meets guidelines. Obtain patient’s benefits for patient encounter. Initiates and completes prior authorization process when necessary. Brings outstanding issues to providers, leadership.
• Tracks, reviews, and reports DME revenue, to leadership.
• To ensure compliance, checks same/similar and issues ABN as appropriate.
• Maintains an accurate site inventory by reviewing inventory for (clinical, print center, office supply & janitorial) PAR levels and orders stock, and stocks received inventory.
• Maintains all Pharmacy PAR levels as well a checks and monitors expirations/logs for all clinical administered medications.
• Trains and provides oversight at different locations to verify products are being applied to patients within manufacturer and safety guidelines.
• Forwards all invoices for payment once confirmation of product is received.
• Follows up with any patient questions/concerns about DME products and billing issues.
• Reviews products, introduces them to providers, and follows process to add them to Epic preference list and educate staff.

Certifications

Needs to have a current American Society of Orthopedic Professionals (ASOP) Registered Orthopedic Technician (ROT) Certification; Or Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical

BLS Basic Life Support (preferred upon hire, required within 30 days for BSMH, required at hire RSFH)

Education

High school diploma or equivalent (required

Work Experience

Previous clinical experience in an equivalent setting (preferred)

Training

Language

Patient Population - Mark selections with an "X":

The following must be included in all position descriptions that involve direct or indirect patient care.  This is a Joint Commission requirement.  Also, select the age of the patient population served:

   x      Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

         Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

         Neonates (0-4 weeks)

         Infant (1-12 months)

         Pediatrics (1-12 years)

    x     Adolescents (13-17 years)

    x     Adults (18-64 years)

    x     Geriatrics (65 years and older)<