Repair Dispatch Manager

Location:

14040 Park Center Rd, Herndon, Virginia 20171 United States of America

Ready to rev up your career? If you are an excellent communicator with a knack for management, consider joining the U-Haul Team as a Repair Dispatch Manager. In this role you will be responsible for keeping U-Haul equipment in the best shape possible, coordinating maintenance and repair initiatives to support repair shops, centers and vendors in your area.

Whether you are looking for your first job in the industry or have vehicle repair-experience already, U-Haul is the place for you! We have the largest fleet of trucks and trailers in the industry, and we need a first-class team to keep them maintained for our customers. We add to our fleet each year, ensuring that you are always working on the latest new equipment.

As a U-Haul Repair Dispatch Manager, you will use U-Haul Company's proprietary technology to assess and care for field vehicles. U-Haul provides the support and tools you will need to succeed and grow, so if you want a job with endless opportunities for career growth, apply today!

Our motto is "Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus!

Repair Dispatch Manager Primary Responsibilities:

• Liaise among marketing companies, centers, repair shops, vendors and occasionally customers.
• Route and schedule mobile repair technicians to complete needed repairs.
• Monitor equipment in the field to strategically plan maintenance.
• Oversee transfer drivers.
• Work closely with Roadside Assistance Team members.
• Organize maintenance campaigns and initiatives.
• Prospect and maintain relationships with service providers
• Review and audit repair records.
• Monitor outside garages for quality of work performed on U-Haul rental equipment.
• Team Members are expected to willingly lend assistance in additional areas as necessary, following the directives and guidance of their supervisor.
• Oversee the daily operations of the repair department, ensuring timely and efficient service.
• Coordinate repair schedules and dispatch technicians to locations based on priority and availability.
• Monitor repair progress and communicate updates to management and customers as needed.
• Maintain strong relationships with external vendors and suppliers to ensure quality service and timely parts delivery.
• Develop and implement processes to improve efficiency and reduce downtime for U-Haul vehicles.
• Ensure compliance with safety regulations and company policies in all repair operations.
• Train, mentor, and evaluate team members to promote professional growth and maintain high performance standards.
• Analyze repair data and reports to identify trends and implement corrective actions as necessary.
• Collaborate with other departments to enhance overall operational efficiency.

Dispatch Manager minimum qualifications:

• Ability to work on call
• General mechanical knowledge
• Multi-unit-style management experience
• Communicate professionally and eager to collaborate with others.
• Proficient computer skills (especially Microsoft Office)
• Reasonable and predictable attendance
• High school diploma or equivalent; degree in automotive technology or related field preferred.
• Minimum of 3 years of experience in automotive repair, with at least 1 year in a supervisory or management role.
• Strong understanding of vehicle maintenance and repair processes.
• Excellent organizational and multitasking skills, with the ability to thrive in a fast-paced environment.
• Proficient in using repair management software and Microsoft Office Suite.
• Strong communication and interpersonal skills, with the ability to work effectively with a diverse team.
• Valid driver's license and a good driving record.
• Willing to work all federal holidays except Christmas day.

Perks of joining the U-Haul Team:
Get your career moving with a Company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events and resources to help team members become the happiest and healthiest they can be.

We offer a Technician Training Program that encompasses both Ford and GMC training classes, as well as a Tool-Purchase Program.

U-Haul Offers:

• Paid holidays, vacation, and sick days, if eligible
• Career stability
• Gym Reimbursement Program, if eligible
• Opportunities for advancement
• Valuable on-the-job training