Customer Finance Support Manager

Pittston, PA - This is a hybrid position.

Customer Finance Support Manager at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

• Excellent Compensation Packages

• Medical, Dental and Vision Benefits Effective on Day 1

• 401k Package, Paid Time Off Program, and Profit Sharing

• Flexible/At Home Working Options

• Associate Discounts and Community Giveback Programs

• College Tuition Savings Program

• Caring Family Culture Toward all Associates

• Certified as a FORTUNE Great Place to Work

• Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

• Family owned for 90+ years

Position Summary:

The Customer Finance Support Manager is responsible for the efficient and effective operations of the department; motivating, coaching, and hiring Customer Finance Support Specialists. Responsible for formulating and executing Customer Credit and Collections strategy. Responsible for attaining all CFS related KPIs including but not limited to Days Sales Outstanding, Past Due Percentages, and Percentage of Cash Equipment deals collected at delivery. Proactively interacts with Customers, Sales Management and Territory Representatives to facilitate collection of trade accounts receivable. Ensures that efficient CFS related processes and workflow tools are effectively deployed.

Do YOU Possess These Skills and Attributes?

• Ability to supervise staff in both cash applications and credit & collections for a national or multi-state commercial business with a direct sales force and annual revenues of $100+ million
• Superior verbal and written communication skills
• Working knowledge of Microsoft Office applications.

Do These Responsibilities Interest YOU?

• Effectively coaches department staff members in the resolution of complex collection issues. Provides leadership and coaching that fosters an environment of problem solving, improved business practices, and attracts and retains superior talent. Continually recruit, train, and develop a first-class team.
• Develops effective policies for the extension of credit which minimize the Company’s bad debts without unduly impeding sales.
• Corresponds appropriately and effectively with customers on credit & collections matters whether through letters, emails, phone contact, or personal visits in a manner that maintains satisfactory customer relationships and results in payments.
• Develops effective working relationships with the sales force and regional and district managers.
• Proactively drives compliance with Equipment collections policy through continual collaboration with Equipment sales management and staff.
• Facilitates the collections process for the sales force and regional managers by ensuring that appropriate and accurate data concerning past due accounts is provided on a timely basis.