Comcast Operations and Deployment Intern

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.

Job Description

Program Overview  

Discover opportunities designed to set your career in motion! The Comcast internship/co-op program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.  

This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast’s top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units. 

Organization & Team Overview 

CLC is a part of XGIE – I pasted what I could find on ComcastNow, but if other folks are using different language for XGIE, that’s totally fine to use! 

Xfinity Growth, Innovation, and Experience drives business growth and customer engagement with emphasis on how Xfinity takes its products and services to market — and delivering a reliable, end-to-end experience to our customers, no matter which market or region they live in. XGIE teams are responsible for Xfinity brand and product strategy, including its video, broadband, voice, home, and mobile products, as well as consumer sales and marketing, digital platforms, and data intelligence. 

 

Role Description 

Responsible for assisting Customer Lifecycle Communications management with Reliability related communications and strategies to effectively promote the reliability Xfinity products and services. Coordinates with appropriate stakeholders to develop digital assets, and routing for review and approval. Supports ad hoc campaigns as needed. Executes project deliverables within agreed upon timelines and budgets, sharing status updates with stakeholders along the way. 

 

What are some interesting problems the student will work on?  

In your role, you will work with digital platform partners to craft and deploy messaging to customers that amplify our product and service reliability message. Specific campaigns include but are not limited to unplanned customer outages, network enhancements, and equipment exchanges.  

Where can this student make an impact?  

You’ll be working closely with leaders across the marketing and service communications teams to gain experience crafting and orchestrating customer-facing communications.  Success in this role is characterized by making a measurable impact on customer retention and satisfaction.  

Job Responsibilities 

Responsibilities include but are not limited to: 

• Crafting customer-facing messaging for equipment swap and outage-related comm