Senior Product Designer

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re  inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

We’re looking for a Senior Product Designer to join our Clinical Experience team to help reimagine and bring to life a best-in-class experience for our Clients and Clinicians across web and mobile. 

Responsibilities

• Collaborate with Engineering, Product Management, Clinical, and Operations partners to identify and define product opportunities.
• Set the quality bar for design and influence through your mastery of craft and problem solving skills.
• Approach problems critically, refine problem statements, and show breadth in exploring how we might solve them
• Present and effectively communicate the problem space and clearly articulate the why behind design decisions leveraging data and insights
• Drive the process, end-to-end: discovery, problem definition, solution definition, and experimentation through to launch. 
• Drive user research to uncover customer problems, needs, and product opportunities.
• Drive co-creation workshops with your product team, designers, and stakeholders.
• Prototype, validate, and deliver elegant, on-brand solutions to complex problems.  
• Support and provide radically candid feedback to team members.
• Contribute to our internal design processes, practices, team culture, and design system. 

Requirements

• You have a minimum of 5 years of work experience in Product Design for tech/software products, preferably in Mental Health, Telehealth, or Workforce Management.
• You have experience solving complex, multi-persona interaction design problems and have delivered cohesive experiences across web and mobile. 
• You are a systems thinker with a proven ability to solve complex UX problems and product strategy skills to deliver quality design solutions.
• You have a deep understanding of how qualitative and quantitative research informs product and design decisions.
• You have the ability to communicate complex ideas and strategic plans clearly and persuasively to different audiences to build alignment and move objectives forward.
• You have a bias for taking initiative and ownership of work, filling in the blanks when encountered by ambiguity
• You’re skilled with user research (with a deep understanding of how qualitative and quantitative research informs product and design decisions), front end coding, project management, product discovery, and UX writing a plus
• You possess a track record of making technical decisions that are best at that given point in time and comfort with making decisions with incomplete information
• You’re an expert with the tools of the trade, and have experience contributing to token-based design systems. 

This is a hybrid role that requires four days of in-person work

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits here. #LI-Onsite

Additional Information

The total target base pay for this role will be between $120,000 - $170,000 per year at the commencement of employment. Please note,