Manager, Client Account Management

We’re seeking a proactive self-starter with strong organizational and program management skills, someone who thinks strategically and collaborates naturally. As a Client Account Manager (CAM) in Deloitte’s Government & Public Service (GPS) practice, you’ll work with senior leaders to strengthen key client relationships and drive account growth. You’ll help execute account priorities, deliver strategic solutions, share best practices, and serve as the vital link between the broader firm and the account team.

Work You’ll Do

You will develop and manage initiatives and programs that meet objectives with minimal instruction and a high degree of autonomy. Your responsibilities will include:

Building and Sustaining Relationships

• Plan and execute account leadership meetings and retreats.
• Manage account strategy and implementation plans, suggesting adjustments as needed.
• Create targeted content and events to advance client relationships and brand.

Delivering the Firm

• Connect the dots across the organization to bring a comprehensive understanding of Deloitte's offerings to account strategy and delivery.
• Serve as a brand ambassador by participating in conferences and events.
• Utilize relevant tools and systems to meet account objectives.
• Manage the pipeline and support small pursuits by tracking deliverables and submissions.
• Create and coordinate account materials and content for leaders, pursuits, and proposals.

Leading and Developing Others

• Support talent strategy and culture-building initiatives.
• Manage and communicate account-related information to ensure team collaboration.

Understanding the Business

• Manage market, client, and competitive intelligence activities to facilitate account growth.
• Work with client account leaders to identify and address client issues, delivering unique client experiences.

The Team

At Deloitte, clients are at the heart of everything we do. Within Client Excellence, the Client Account Management (CAM) program is composed of professionals dedicated to delivering streamlined, cross-functional support to our most important client accounts. CAMs work collaboratively across service lines to ensure clients receive comprehensive solutions tailored to their needs. Like other Deloitte practitioners, CAMs are aligned to specific industries, enabling them to bring deep sector knowledge and insights to every engagement.

Qualifications

Required:

• Bachelor’s degree preferably in business, management, or a related field
• 8+ years of progressive professional experience, including a proven track record in account management or consulting/client service roles.
• Experience in managing client relationships, delivering solutions, and driving client satisfaction across multiple projects or engagements.
• Strong ability to manage parallel tasks and priorities, with a focus on accountability.
• Ability to compile information from disparate sources under tight deadlines
• Organized with strong management and coordination skills, attention to detail
• Strong storytelling skills and ability to convey complex information to a variety of audiences
• Excellent analytical and problem-solving skills.
• Experience mentoring/counseling others.
• Proficient in Microsoft Office suite; strong PowerPoint and Excel skills critical.
• Work from the Deloitte office on an average of three days per week.
• Must be legally authorized to work in the United States without employer sponsorship, now or at any time in the future 

 Preferred:

• Experience working in a professional services firm
• Experience working in the public sector and/or with public sector clients
• Experience supporting business development and pursuit management
• Demonstrated experience working with California State and Local Government agencies