Employment Type:

Shift:

Description:

We are seeking a highly skilled Cisco Unified Communications Engineer to join our team. The ideal candidate will have extensive experience with Cisco's suite of communication and collaboration tools. This role requires a deep understanding of Cisco Call Manager, Cisco CER, and other essential Cisco technologies.

Responsibilities:

• Design, implement, and manage Cisco Unified Communications solutions.
• Maintain and troubleshoot Cisco Call Manager, Cisco CER, Cisco Unity Connection, and Cisco Contact Center.
• Utilize Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording.
• Manage Cisco Expressway and Cisco UCS infrastructure.
• Support Cisco WebEx (Jabber Voice).
• Configure and maintain Cisco Unified Border Element and Cisco routers.
• Handle analog gateways and ensure seamless integration with the communication system.

Must Have:

• Cisco Call Manager
• Cisco CER
• Cisco Unity Connection
• Cisco Contact Center
• Cisco Intelligence Center (Contact Center Reporting)
• Cisco AQM (Contact Center call recording)
• Cisco Expressway
• Cisco UCS (Computing Infrastructure for Call Manager)
• Cisco WebEx (Jabber Voice)
• Cisco Unified Border Element
• Experience with Cisco Routers
• Experience with analog gateways

Nice to Have:

• Informacast Advanced / Mobile / Fusion / Paging
• Responder 5
• SIP Trunks
• Cisco Jabber
• Voalte
• Spok Intellidesk

Qualifications:

• Relevant Cisco certifications (e.g., CCNA, CCNP, CCIE) are highly desirable.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication and teamwork skills.

POSITION PURPOSE

Manages the implementation, operation, and maintenance of telecommunications/network systems across multiple Regional Health Ministries (RHMs).  Provides technical leadership of projects; contributes to the design of converged telecommunications and network systems; translates business parameters and objectives into functional and/or technical requirements; provides technical direction to less senior infrastructure staff, contractors, and vendors; configures systems; handles problem resolution; participates in the development of standards, policies and procedures; provides escalation support and subject matter expertise for chronic issues; and ensures adherence to industry best practices and system office standards for both project implementations and ongoing upgrades.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices and decisions.
• Manages projects and provides leadership in the implementation, maintenance and operation of telecommunications/network systems. Implements projects on time and within budget.
• Serves as a mentor providing guidance and training to less experienced infrastructure colleagues.
• Works independently and proactively to ensure reliability and high availability of telecommunications/network systems.
• Serves as a advanced level escalation resource for the identification and resolution of large scale or highly complex issues.
• Ensures that industry best practices and home office standards are met when infrastructure systems are implemented, including reviewing the work effort of less senior Infrastructure staff, contractors and vendors.
• Provides input based on technical expertise to standards committees, guiding these teams to adopt industry best practices and appropriate standards for the organization.
• May provide enterprise-wide technical expertise in one