Public Benefits Specialist, Entry – Spanish/English Bilingual Preferred Not Required

Initial Posting Date:

08/12/2026

Application Deadline:

08/26/2026

Agency:

Department of Human Services

Salary Range:

$3,798 - $4,954

Position Type:

Employee

Position Title:

Public Benefits Specialist, Entry – Spanish/English Bilingual Preferred Not Required

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English and Spanish? Our diverse communities benefit from bilingual support.

Bilingual Preferred: You do not need to be bilingual to apply for or be considered for this position. However, preference will be given to candidates who are bilingual in Spanish and English. We serve diverse communities and recognize the importance of serving people in their preferred language. If you are bilingual, you will receive 5% bilingual differential pay upon passing test(s) evaluating your proficiency.

Opportunity awaits!

Do you enjoy helping people navigate complex situations and connect with resources that can make a difference in their lives? As a Public Benefits Specialist - Entry, you’ll be a welcoming first point of contact for individuals and families seeking assistance and an important part of a team committed to serving the community.

In this role, you’ll provide in-person, online, and telephone assistance while helping customers access programs and services that support their health, stability, and well-being. If you’re compassionate, organized, and enjoy working with people in a fast-paced environment, we want to hear from you!

As a Public Benefits Specialist - Entry, you will work in the Roseburg office assisting individuals and families of your community in-person.

Summary of Duties

As a Public Benefits Specialist - Entry, you will:

• Create a welcoming and supportive environment for customers interacting with the department.

• Greet and assist customers and colleagues using a trauma-informed approach.

• Work collaboratively with a team that rotates tasks to meet the changing needs of the office.

• Assist customers applying for programs and services, including medical, cash assistance for families (TANF), domestic violence services (TA-DVS), food benefits (SNAP), childcare assistance (ERDC), and long-term care.

• Gather initial information from customers in person, by telephone, and through the online applicant portal; provide case status updates, answer questions, and share information about available community resources.

• Perform financial duties, including tracking, issuing, and accounting for financial transactions and required actions.

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