Senior Manager, Client Experience - Healthcare

About you

A hungry, strategic, creative, collaborative comms professional who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is:

• Team oriented “we” over “I”
• Positive and inspirational
• Energized and charismatic
• Humble and inquisitive
• Agile and adaptable

 

About us

A fast-growing, small agency with big reach. We have a simple but powerful belief: every patient, disease and therapy is different – therefore every message, stakeholder, and challenge needs to be approached in a unique way. We are made up of:

• Conversation-starters
• Storytellers
• Strategist
• Digital natives
• PhD-level scientists
• Writers
• Designers
• Builders

 

About the role

Our team is seeking a Senior Manager with healthcare, client experience, to serve as a senior counselor to our clients. As a Senior Manager you will be expected to develop and execute strategic integrated communications programs that deliver results. You will be responsible for driving overall strategy and advising healthcare clients and account teams on new initiatives. You will be a conceptual thinker with exceptional organizational and prioritization skills.

 

Other responsibilities include, but are not limited to:

• Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
• Collaborate with your team to ensure precise project execution, guaranteeing adherence to processes and regulatory requirements.
• Lead project management initiatives
• Manage event and activation logistics in a variety of settings
• Assist in financial management for clients, including development of invoices
• Meet challenging deadlines while maintaining meticulous attention to detail and a commitment to flawless execution to consistently exceed client expectations.
• Collaborate with cross-functional teams in the delivery of programs.
• Thoroughly grasp clients, industry dynamics, competitors, key drivers, and the evolving business environment.
• Diligently search for opportunities to enhance our clients’ business outcomes, persistently striving to deliver exceptional value
• Precisely articulate clients’ brand objectives, ensuring they seamlessly integrate into our strategic recommendations.
• Play an integral role in shaping the account plan for each client, contributing valuable insights and strategic direction.
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential

 

The requirements

• Bachelor’s Degree or higher
• 6+ years client services experience in the advertising industry.
• Understanding of integrated agency teams (Earned Media, Social, Partnerships, Creative).
• Ability to lead/manage multiple clients and programs (Gaining clarity on changes/markups and communicating back to internal teams effectively).
• Comfortable managing $2M+ in client business.
• Setup, lead and run client meetings, provide follow-up and recap notes.
• In partnership with Project Management, review and create scopes of work.
• Exceptional presentation and communication skills.
• Full understanding of marketing communications and regulations of the pharmaceutical/healthcare industry.
• Can promote a culture of collaboration and teamwork across organizational functions.

dna – the details (this is the section where we humble brag)

dna has won two Cannes Bronze Lions awards in the past two year and 15 awards for creative execution in the past year, including a Global Sabre as one of the best 5 campaigns executed worldwide. It’s not by accident. We have a Creativity team focused on finding a spark for all that we do, from ideation sessions to weekly creative power hours. And we host an annual Creativity Day centered around an off-site activity, like a trip to the museum or an improv class, all designed to excite an inspire.

dna prides itself on delivering a difference making employee experience. We invest in our team and put culture front and center through a variety of programs, policies and events. It’s all about growth and opportunity. If you are looking for a company where you will have the chance to contribute, grow and set a career path that meets your interests and delivers on your ambitions, dna is an ideal employer.

We are small meets big – giving our clients and employees the benefits of both. As a global agency, we have staff in 10 markets on four continent