Program Director

Company Description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 20 hospitals and more than 900 clinics along with the clinical patient care programs of the UNC School of Medicine. It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. UNC Health provided more than $800 million in Uncompensated Charity Care during the past five years. Our hospitals have received numerous awards and recognition for quality care, patient safety, and the overall patient experience.

Job Description

• Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department including but not limited to:

• Complete P&L responsibility for the facility(s)

• Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)

• Coordination and integration of Provider activities in concert with the Medical Director

• Ensure operational procedures are consistently maintained in facility

• Provide leadership and motivation to maintain patient oriented customer service culture

• Responsible for maintaining facility operational metrics in accordance with benchmarks set

• Coordination with hospital partner for clinical recruitment and training

• Serve as cultural champion facility(s)

• Management of facility department leadership staff for facility(s)

• Participate in regulatory and accreditation preparedness and survey process

• Participation in local marketing activities

• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities

• Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team.

• Participate in the budget development process with the Regional Vice President and Joint Operating Committee.

• Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.

• Responsible for volume and center level growth.

Qualifications

• Bachelor’s degree required; Master's/MBA preferred, RN license preferred

Minimum of 7 years’ experience within the healthcare sector

• Minimum of 3 years' experience in healthcare management required; experience with multi-site management is preferred

• Alignment with our core values and ability to lead through servant leadership

• Strong, clear, and precise verbal and written communication skills

• Strong communication & relationship management skills

• Ability to work collaboratively across multiple organizations

• Solid understanding of Healthcare Operations

• Solid understanding of hospital-based reimbursement, including the interplay of documentation, coding, billing, and collections.

• Highly motivated individual with demonstrated initiative, independence, and curiosity

• Self-driven, with an ability to work well under pressure and respond to shifting priorities

• Ability to manage multiple projects simultaneously•

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills, or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

PHYSICAL DEMANDS

This job operates in a healthcare setting. The physical demands described here are representative o