Lead Network Technology Support

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

What you’ll do:

• TECHNOLOGY INSERTION AND PRODUCT DEVELOPMENT – The focus of the position:  Mobility Life Cycle

  • Receive work orders

  • Support changes to the Mobility Network PE (Provider Edge) and CE (Customer Edge) routers and its associated devices in MTSOs and Data Centers

  • Work involves daytime planning and scheduling

  • Work involves executing changes to Cisco and Juniper devices in maintenance windows during the night and daytime using CLI

  • Work involves upgrading OS/IOS of routers

  • Work involves migrating traffic from one infrastructure to another/one router to another

  • Work may include the use of automation tools (Python, Ansible, and GUI based applications) if available to assist with pre checks, post checks and execution

  • Work involves coordination with other organizations/teams: Service Assurance, Engineering, Advanced Network Technology Support (ANTS), and IPTRC (NOC/NRC)

  • Perform Moves, Adds, Changes and Disconnects to the Mobility network

  • Perform Programming and Scripting to support automation efforts

• AUTOMATION

  • Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions

  • Perform data analysis on platform and/or organizational metrics using industry standard analytics and data presentation tools

What you’ll need:

As a Lead Network Technology Support, you will be responsible for the overall reliability and operations of ATTs Optical, IP Core, Mobility, and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24X7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments. Must understand the End- to-End service to support underlying technologies (VOIP, messaging, 4G LTE, 5G, Wireless, etc.).

What you’ll bring:

• Required Experience:

  • 5-8 years’ experience with Cisco IOS and/or Juniper OS

  • 5-8 years’ experience with IP Networking

  • 5-8 years’ experience with CLI (Command Line Interface) configuration

  • Cisco Certified Network Associate (CCNA) or Juniper Networks Certified Internet Associate (JNCIA) or equivalent certifications

• Desired Education:

  • Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations preferred

• Desired Experience:

  • Python Programming

  • Ansible

  • YAML

  • Automation

  • Scripting

  • DriveNets

  • Whitebox

• Desired Certifications:

  • Cisco Certified Network Professional (CCNP)

  • Cisco Certified Internetwork Expert (CCIE)

  • Juniper Networks Certified Internet Specialist (JNCIS)

  • Juniper Networks Certified Internet Professional (JNCIP)

  • Juniper Networks Certified Internet Expert (JNCIE)

Supervisory: No

Environmental Requirements:

This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Lead Network Technology Support, earns between $106,100 - $178,200 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits: