Sr. Manager, Product Management - Card Depersonalization Ecosystem (DepEco)

Center 1 (19052), United States of America, McLean, Virginia

Sr. Manager, Product Management - Card Depersonalization Ecosystem (DepEco)

Product Management 

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of more elegant and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? You have to ask yourself...do you feel like making an impact?

 

In this role, you’ll be expected to demonstrate proficiency in four key areas:

• Human Centered 

  • You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product

  • You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

• Business Focused 

  • You’ll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful

  • You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

• Technology Driven

  • You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business

  • You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

• Transformational Leadership 

  • You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams

  • You’ll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career

As part of the Card Depersonalization Ecosystem (DepEco) team, you will:

• Establish as a Central Leader for DepEco

  • Become central leader and functional expert for Depersonalization Ecosystem and champion depersonalization value and efforts across CapitalOne

  • Own relationships and drive buy-in with all internal and external stakeholders (e.g. Segments, Card, Enterprise, 3P Vendors)

  • Develop forums and content for updates on progress and performance to inform key decisions

• Build Vision and Strategy

  • Build vision and strategy for Depersonalization and its impacts to ever increasing regulatory landscape and usage of customers credit data.

    • Synergies across Card and Enterprise (e.g. consolidate use cases, roadmaps, tools, technologies, and services)

    • Resource requirements to reach destination

    • Operating model across all teams and stakeholder (internal and external)

    • OKRs/KPIs

• Lead and Deliver against Plan

  • Attract and hire right talent for the team

  • Execute against roadmap

  • Measure and report on results

  • Scale to new opportunities as relevant

We want you if you are: 

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.