Quality Systems & Compliance Manager

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Quality Systems & Compliance Manager to join our team. This is a hybrid role based out of our Plano, Texas, location.

 

ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):

 

For over 130 years, Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services is tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense, and space systems sectors.

 

Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.

 

SCOPE:

The Quality Systems & Compliance Manager will lead the development, implementation, and continuous improvement of QA/QC processes, governance frameworks, and quality management systems across Data Center & Energy Management related products under Mitsubishi Heavy Industries product lines in North America. This role is responsible for establishing standardized quality processes, ensuring governance and compliance, and driving alignment between North American operations and Mitsubishi Heavy Industries, Ltd. QA/QC processes and procedures. The Manager will act as a central coordination point across engineering, manufacturing, supplier quality, and field teams to ensure consistency, traceability, and audit readiness across all QA/QC activities. This position collaborates with global stakeholders across Japan and the U.S. to align priorities, enable effective execution, and support MHIA’s long-term business objectives.

 

The ideal candidate will have at least eight (8) years of relevant experience in quality, process management, or manufacturing or quality systems within industrial, energy, or data center-related industries.

 

JOB RESPONSIBILITIES:

 

Process development & standardization

• Develop, implement, and maintain QA/QC processes, procedures, and standards across DCEM America.
• Standardize quality workflows across design, procurement, manufacturing, installation, and commissioning phases.
• Define and maintain process documentation, including SOPs, work instructions, templates, and guidelines.
• Ensure processes are scalable to support business growth and modular business models.

Governance & compliance

• Establish and manage QA/QC governance frameworks, including decision-making processes, approval gates, and escalation pathways.
• Ensure full compliance with Mitsubishi Heavy Industries, Ltd. QA/QC processes, procedures, and global quality standards.
• Align internal QA/QC processes with North American regulatory and certification requirements (UL, ETL, NRTL, etc.).
• Support internal and external audits, ensuring audit readiness and closure of findings.

Quality management systems (QMS)

• Develop and manage Quality Management Systems (QMS) aligned with corporate standards (e.g., ISO 9001 principles).
• Implement and maintain document control, change management, and record-keeping systems.
• Drive digitalization of quality processes, including tracking tools, dashboards, and reporting systems.

Performance monitoring & reporting

• Define, track, and report key quality metrics (e.g., defect rates, NCR trends, CAPA closure, audit findings).
• Develop dashboards and reporting mechanisms to provide visibility to leadership.
• Support executive-level reporting on quality performance, risks, and improvement actions.

Cross-functional coordination

• Work closely with QA engineers (Mechanical/Electrical), supplier quality teams, program management, and engineering to ensure process adherence.
• Serve as a liaison between North America teams and Japan HQ to ensure alignment with global QA/QC standards.
• Facilitate cross-functional reviews to ensure consistency in QA/QC execution.

Continuous improvement