Sr. Director, Club Operations - Florida

Company Description

OUR STORY

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OUR CODE:

We are passionate about high performance living and we practice what we preach -- investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don't settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what's new, what's now, what's next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren't just a company; we're a community vested in each other's success. We value humility and a team approach at every level of the company. 

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

Reporting to the Regional Vice President of Operations, the Sr. Club Operations Director will be responsible for maintaining Equinox Standards across an assigned market area. This leadership role demands a deep understanding of Club management, with a focus on driving sales, enhancing the member experience, and ensuring that the Equinox’s luxury image is consistently upheld. The Sr. Director of Club Operations will lead and manage a group of General Managers and will with closely to lead Club and Ancillary teams, implement strategic initiatives and hold teams accountable for delivering results. The Sr. Director of Club Operations will have a strong presence in driving membership sales, maintaining operational excellence, and fostering a culture of success, guided by our core values.

Operations Management

• Member experience and satisfaction
• Facilities maintenance and cleanliness
• Staff management and development
• Group fitness programming
• Personal training programs
• Compliance with safety and hygiene standards

Financial Performance

• Achieve revenue targets and control expenses
• Manage budgets and analyze financial reports
• Identify opportunities for growth and profitability

Team Leadership

• Recruit, hire, train, and develop department managers
• Foster a positive and collaborative work environment
• Motivate and inspire staff to achieve goals
• Conduct performance reviews and provide feedback

Member Engagement

• Build relationships with members and address their needs
• Resolve member complaints and issues
• Create a welcoming and inclusive atmosphere
• Brand Standards:
• Ensure adherence to Equinox brand guidelines and service standards
• Maintain a high level of professionalism and presentation
• •Implement marketing and promotional initiatives

RESPONSIBILITIES:

Daily

• Team Engagement - huddles, meetings, workouts
• Coaching GMs - Focusing on leadership and strategy
• Club Visit and Walk Through - 1-2 clubs/day 
• 1on1 business meetings with GMs, AGMs and Regional Leaders

• Review clubs appointments - previous day activities (prospects, sales, equifits) 
• Structured 1on1 GM Meetings - 30 min in person at least 2-3x/week
• Schedule Accountability - Checking schedules on arcon, verifying in person

Monthly

• GM & AGM development - ensuring it's happening (either directly or GM is delivering), schedule, reviews, learning 

• People Pipeline - Staffing for future needs, identifying talent for growth
• Sales Strategy and Accountability - ensure systems and processes are being followed
• Alignment and collaboration with regionals - AE, Ancillary, Sales
• Attend PT Forums when applicable
• Stepping in when the GM requires support
• Full facility inspections - 2/week
• Meet with Regional leaders ancillary every other week/monthly
• Calls - RVP Regional call, Senior Club Director call, GM call

PERFORMANCE TARGETS:

100-110% in the following areas: