Assistant Community Manager (Fort Drum Mountain Community Homes)

WinnCompanies is looking for an Assistant Community Manager to join our military housing team at Fort Drum, NY.
In this role, you will be responsible for assisting the Community Manager or Senior Community Manager with the routine operation of the community.
Please note that the pay range for this position is as follows: $20.30 to $22.78 per hour.
Additionally, this position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Responsibilities

• Serve as the first point of escalation for customer service or management related issues in the Community Center.
• Responsible for rent collection of delinquent accounts, recoup current resident damage, daily bank deposit, and other financial responsibilities.
• Manage the day-to-day operations at the community center or office, including direction to the Resident Service Coordinators.
• Responsible for checking all property management team data entry for accuracy within community database Yardi.
• Review and approve all new resident files.
• Enforce resident guide and community standards by regularly inspecting common area of community.
• Monitor and assist in completing resident journey touch points.
• Ensure all required daily, weekly, and monthly reports are complete, accurate and on time.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.
• Assist and participate in the organization and execution of company-sponsored resident events, including social events, educational classes, and community programs.
• Promote and practice incident-injury free (IIF) and sustainability.
• May be responsible for Resident Service Coordinator duties as needed, such as move-ins and move-outs. May conduct move out assessments with departing residents and assess any charge for damages. May be responsible for conducting move out information sessions.

Requirements

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Less than 1 year of supervisory experience.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Experience with computer systems, including Microsoft Office.
• Excellent customer service skills.
• Superb attention to detail.
• Good organizational skills.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.
• Availability to work nights and weekends as needed.
• Ability to exercise sound judgement.
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Preferred Qualifications

• Associate's degree in a business-related field.
• Experience in property management.
• Experience with Yardi property management software.

Our Benefits:Regular full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - Flexible and/or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit winnbenefits.com
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